Ep. 6 - Phil Casse: Genuine Customer Service | Who Did You Impact Today?
Miracles in Meat Podcast | Ep. 6 – From Fast Food to Fine Meat: Phil Casse’s Journey in Customer Service & Cajun Meats
How Restaurant Leadership & Customer Service Shape a Cajun Butcher Shop
In this episode of Miracles in Meat, Shane Thibodaux and Beau Bourgeois sit down with Phil Casse, the Customer Service Manager at Bourgeois Meat Market and lead guitarist for Thibodaux-based band Coma Nights.
Phil’s career started in fast food and restaurant management, working at Chili’s, Jimmy John’s, and Raising Cane’s, where he mastered business operations, staff training, and customer service leadership. Now, he’s applying those same skills at one of the world’s oldest Cajun butcher shops, ensuring that every customer experience at Bourgeois Meat Market matches the quality of its smoked meats, beef jerky, and boudin sausage.
Inside This Episode:
🔥 The journey from fast food to fine meats—how Phil transitioned to Bourgeois Meat Market
🔥 Lessons in customer service, staff leadership, and running high-volume businesses
🔥 What makes small business management unique in the meat industry
🔥 The connection between Cajun food, music, and community in Thibodaux, LA
Why You Should Listen:
If you're interested in Cajun food, Louisiana’s meat industry, customer service leadership, or small business success, this episode delivers incredible insights, humor, and real-life experience from both the butcher shop and the restaurant world.
💥 Exclusive Offer
🛒 Use code: MIMPODCAST for 10% off your cart at checkout!
🔗 Connect with Us:
🌐 Website: www.bourgeoismeatmarket.com
📍 Facebook: https://www.facebook.com/bourgeoismeatmarket
📸 Instagram: https://www.instagram.com/bourgeoismeatmarket/
📩 Email: Shane@bourgeoismm@gmail.com
Phil's Band >>>>>>COMA NIGHTS - SPOTIFY
Transcript
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Music.
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You're listening to the Miracles in Meat Podcast. I'm Shane Thibodeau,
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a fourth-generation butcher at one of the oldest meat markets in the world.
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My great-grandfather started this business by slaughtering one cow or pig at
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a time and selling the cuts door-to-door on horse and buggy.
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Today, our products are enjoyed across the globe. I will attempt to give you
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some insight as to how we got here and explore the challenges we've had along the way.
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At Bourgeois, our mission is to preserve our heritage generation after generation
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through legendary Cajun flavors and the development of relationships, not customers.
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Since 1891, Bourgeois has maintained age-old culinary traditions that fuel the
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South Louisiana lifestyle.
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Over the past 133 years, our Cajun products have gained global recognition,
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and for tens of thousands of
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folks around the world, the Bourgeois Cajun Lady logo is a symbol of home.
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Today, the fourth-generation butchers sit at the nine-foot maple block with
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loyal customers to discuss the adventures, skills, and passions that guide each of their legacies.
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These conversations will become priceless resources for future generations of any industry.
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This is our way of maintaining the spirit, purpose, and traditions of our lost
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arts in a world of change.
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133 years, four generations. We're just getting started.
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Music.
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I always cross a thin line. All right, here we go. Episode number six of the Miracles Meet podcast.
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Today, Bo and I sit down with Phil Kass. Phil is our customer service manager
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at the new location in Gray.
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And Phil's also the lead guitarist for a
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local original band called Coma Knights and
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that song you heard on the podcast intro that
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is that is Phil that's Coma Knights all original
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everything they write is original really great
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group of guys all very talented all very creative I mean if you ever see them
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coming to a show maybe in Houma or New Orleans or Baton Rouge or maybe Bayou
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Crab go check them out and go chat with them they'd love to hear that and yeah
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we just wanted to show our support for the band and,
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we switched the whole podcast intro and I think it sounds awesome I think it
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fits us well so over the years Phil has made his mark on this place and everyone inside of it and.
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In business, there's adders. Those are people that you want on your team,
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your good hires, people that add value to your company.
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You have subtractors, the people you don't want on your team,
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the people that you probably need to fire, people that bring everyone down and cause problems.
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You have dividers. Those are the people that get into the team.
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Those are the cancerous people.
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You know, the people that can really destroy a company.
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And they can really destroy everyone's motivation and get into the interior
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workings of a team and crumble it, all right?
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And then you have multipliers.
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Those are people who can build everyone up individually, not just the team,
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not just the business, not just them.
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They bring everyone up. They bring the customers up. They make everyone happy. They add value.
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They teach other people how to add value on their own without them.
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Those are multipliers. And that's what Phil is. And that's why we have him on this podcast today.
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And I want everyone to hear a little bit about what Phil has to say.
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And I want everyone to learn from Phil because I've learned a ton from Phil over the years.
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I feel lucky to be able to have those conversations with him.
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We've had several and we've had hour-long talks about this stuff.
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It's fun and it's really interesting.
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It's something that we're passionate about and something that Phil has a lot of experience with.
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I really think it can help. If you listen to this thing from start to finish,
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I think you'll see what makes him special and what his mindset is and how that
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allows him to succeed and why we as a company are really lucky to have Phil
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as our friend and as part of our legacy. Here we go, Phil Cass.
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All right, Phil, let's start off with your earliest memories of the meat market
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or bourgeois or a product or the brander.
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First memories, man, I tell you, I don't have many. I will say this.
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Growing up in Thibodeau, I'm embarrassed to say that I haven't shopped there,
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but it was very common to hear things like, hey, come to my birthday party.
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My dad got bourgeois patties.
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Hey, and that was a thing.
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When you heard that, you wanted to go. I thought, I didn't know then what that meant.
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I know now, but then I didn't know what he was talking about.
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Which is weird, which is weird growing up in Thibodeau, right?
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I guess we just never, we never shopped there.
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My parents, I never had anything on a, on a personal level. It was always third
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party stuff, but I did have a fair burger before.
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So we raved about that. I, I didn't make any connections until 2018 when I started.
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It's kind of been a secret along the years.
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It's not something we've really pushed.
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Sorry, Ben, that's on us.
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But the, uh, the fireman's fair, Patty. Even the fireman's fair,
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dude, I think for years and years, a lot of people never knew that those aren't burgers.
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Yeah. And still, I really think still, they don't know it's the same,
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but they don't know, they don't know it's the same Patty.
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Mm-hmm. I think they think it's something, something different about it.
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You can tell that because the customers that want that Patty think they have
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to order something special.
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Mm-hmm. And it's, it's not, it's a conversation to have when,
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yeah, we have that. Yeah. Always.
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It's, it's, yeah. Yeah. So now that we know that patties are your favorite,
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do you have any other favorites?
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The ground meat is on the top. Of course, our jerky, for sure.
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Really fond of the andouille. I think it's the best andouille on planet Earth.
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I'm partial because it's where I go for the training purposes.
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I always ask some of the people up front what andouille sausage is because it is,
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it seems sort of complicated on the surface but it
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is the most delicious thing that i
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think we make it is so good if you're
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if you're leaving for the weekend and you're going to paul tim's camp and you
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got one grocery bag to fill up with stuff what you're bringing oh jerky for
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sure that's that's coming first patties man i guess summer sausage turkey cheese
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it's all it's all crowd favorites everybody Everybody loves to see that slice.
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And stuff you can bust out around a fire or while somebody's cooking dinner. Yeah.
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That's all good stuff. And it's so fun. It's so fun to see.
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They know the, they know the wrapper, like what's in there, you know,
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it's a, it's, it's a gift.
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It attracts some attention. I love that feeling and that look you get from people
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too, when you bust out the paper.
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You got to work it too. You can't just come out and open it.
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You got to kind of linger it around for a little while, put it on a table,
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don't open it, make sure people know it's on the table and then maybe move it
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somewhere else for a little while, get them talking about it.
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How does it sound for me to say that the first time I ever came into Bourgeois,
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like the first time I ever walked through the door was for an interview to work here?
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Through the back. Nope. You came through the front? Stacy let me in.
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It was right at close. I think that, like, I remember the lights being turned off. Yeah, it was dark.
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But I'd never seen the inside. it it's a
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it's a situation when you're on the highway to look at the
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building yeah there's not a lot of time it's ominous it's it's
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it's a scary it's people say it's
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very intimidating it is extremely intimidating i felt it it was one of the things
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i wanted to curb for sure but you still have to get through the door and that's
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scary before your interaction with anybody that's weird Is it weird that you
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know everyone inside can see you?
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You can't quite see them yet? You don't really know where to look?
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Yeah. That's what intimidates people. You know what a lot of people do?
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I noticed this. I don't know if you noticed this.
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I see a lot of people get on fake phone calls when they walk in the door.
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God, that's brilliant. Why didn't I think of that? I think it's to relieve some of that pressure.
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They don't want to be asked a question right when they walk in,
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so they just pretend they're on the phone. And I'll watch them do it for a while
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until they see what they want and they'll hang up They're on the phone call.
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Not really, but what looking at yeah, they're reading a menu. Oh.
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Brilliant. So let me give a little bit of backstory. In 2018, dad retired.
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I took over and one of the first things I did, or well, Shane obviously was
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involved in this too, but one of the first things we did was we needed a customer service guy.
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And I had seen Phil around town most recently at Jimmy John's.
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And I immediately knew that this had to be our guy.
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So we hunted him up and we got him in for the interview. So what I think is
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super interesting is hearing, obviously we grew up here.
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We can never kind of see it from an outsider's perspective.
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So I love hearing Phil's perspective about the first time he walked through
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the door. And I think he was a little bit scared.
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Oh, for sure. So tell us more about that first experience.
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You came in for the interview. Who was here? Just me and Shane?
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It's right after close it was it was you and shane
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the crew was there they were they were
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on their way out the door they i think this is funny they anticipated they must
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have known maybe you told them that i was coming so they they were ready hey
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all eyes were on me when i i opened the door it's after close i maybe i might
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be making this up but i think it would you were closed so the The door is locked.
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And so maybe you told me to come through the back. Maybe. But I came through
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the front and she had to open the door.
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And I was in Jimmy John's gear. I had just closed the restaurant there down.
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But it was intimidating. All eyes were on me.
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And, yes, they knew I was hiring a manager because we were having some issues.
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Yeah, that didn't. And they knew all that that entailed and were not happy.
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That didn't go well. Do you know that? I do. And do you know, do you know that,
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I want to say, sometimes I'll search for your emails through there because I just need something.
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And I'll see the first correspondence that we had. Like, I'll see them. It's fun to look at.
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It was such a pivotal point in my life. But I'll see the emails and I'll see,
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hey, well, you responded through Indeed,
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which is a story in itself because you might not know this, but I put my resume
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on Indeed. You know, I was working for a family.
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We, we opened two Jimmy Johns's and I sort of just wanted to put myself out there.
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And the week, the week that I put my resume out, well, I didn't apply anywhere.
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You can, you can make a resume on a deed and it will, if you have an account,
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it will alert you if people match kind of what you need, I guess.
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And that, I guess that's what happened to you.
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But the same week, the week I put my resume out is the week I got an email from you.
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And so which i thought was just the
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stars aligned i guess in hindsight yeah it
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was amazing it couldn't have been better and in
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fact i almost i almost took another
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job there was there were maybe i say i almost took another job i considered
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just for a second lays was the potato chip company was hiring just a like a
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driver but things were things are tight so i needed to make a call,
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but that was really cool.
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But the first email that you sent me and the second email follow-up,
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I think I responded to you, but it was a long time.
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I came to the first interview with you and Shane, and it was a while.
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Do you know that? I didn't respond immediately. You can see that I didn't. Because...
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It was it was a big decision well
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yeah no listen i came in that
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day i came in for the interview was oh let
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me give let me give a tiny bit more let me give a
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tiny bit more background listen you i'd never
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been in there ever in my life i was 38 37
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who knows 37 38 what 2018 and i'd never been in the building in a town where
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i grew up so that was already hard you know and i i've i come from a corporate
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background so going to a mom and a truly true at its core,
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family-owned mom-and-pop shop was it it rang some alarms like it's risky you know,
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i and i worked for a family that owned a franchise and i
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understand that there's some but there's no corp there's no
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corporate entity that to communicate with is
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there was just a lot of things flashing you
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know and and coming in that day and just seeing just the i i mean i got a glimpse
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of the vibe and it was it was just something i needed to just figure out you
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know like because i i remember going in i remember going in the office and you were just.
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He was slouched down shane had his hands crossed like this and and you and i
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said dude i'm pumped up i'm just feeling like i can conquer life and i walk
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in the office and i think i think you were just like,
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you think you can help us our customer service you got any ideas.
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And that's pretty much how it went we shared I gave you some things that were
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going through my head and I guess the rest is history but that was so you were scared,
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I was really scared and I thought that maybe,
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maybe you would have been more excited for me
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to come in for an interview you little did
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you know that was my excited yeah it was
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it was okay so yeah the background i was going to give is phil comes from only
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massively corporate jobs and sort of yeah we're not super professional but can
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i'm going to tell you this from my perspective so me and shane met with phil.
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And Phil's an interesting guy.
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So you have to kind of understand him a little bit, which I didn't at the time.
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And he is smiley and happy the entire time, which he just permanently is.
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Which doesn't come off as genuine.
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Yeah, I thought there might be drugs involved, if I'm being completely honest.
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Heard that before. Or I kind of felt like I was being trolled.
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Hey, can I tell you? There's no way he's actually this excited or this happy. I thought that too.
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And from my experiences with him at Jimmy John's and wherever,
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but so yeah, after, so after the interview, I, I said to myself,
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I don't know if I ever told you this, Shane, but I said, that's our guy. He's, he's coming.
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I, I had no doubts, no doubts whatsoever that you were going to be here.
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And apparently you had plenty.
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But I knew you were coming. You know that that's fair, right?
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Oh, it's super fair, especially in hindsight.
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Well, if it helps, my... Like, we never interviewed people for jobs, really.
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It was like, hey, what's your name? How old are you? You can work?
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All right, let's go. Do you remember Lone Star?
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Yeah. I worked there for a while. They had good baby back ribs?
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Yeah, sure. You're thinking of Chili's, which he also worked for.
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Hey, well... No, no, no. I never had him there. We had... It was a...
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There was a little crew that worked at Lone Star that moved to Chili's in Thibodeau
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when Chili's in Thibodeau opened.
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But I remember interviewing for the Chili's job because driving to home to Lone
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Star wasn't an ideal scenario, but I remember interviewing for Chili's, and they liked me.
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How old were you? Well, it was 2003, something around there.
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I must have been 22, 23. Okay.
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And, well, I learned this later. Later, there was a guy, Joel,
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really cool guy, and then Chris, who became a close friend of mine.
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Robinson? Yeah. Okay, good. So he interviewed me, and Joel interviewed me,
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and maybe one other guy, and then they called me in for a second interview because
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there's no way somebody is this happy. Yeah.
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And I heard that. That was the second time that that's affected me.
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Like, that wasn't good. Hey, it wasn't a good thing that I had.
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Well, not only were Chris and Chris, he was, they were higher,
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high up at Chili's, but there was the regional director or somebody,
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there was four people there when I interviewed before because they liked me,
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but I wasn't who I said I was.
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I don't, you know, just like you described. How weird is that?
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But how weird is that? But the great part is that that's genuinely you.
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You are this happy all the time. I feel great. If you're not,
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you're so good at faking it that six years later, I still can't tell.
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It's almost like you need to pretend to be a little less excited and a little
252
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less happy just to get people to trust you first.
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Like, okay, this is normal.
254
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There's a normal level of excitement and enthusiasm. You remember what,
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maybe I shouldn't say any names, but some of the people that
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worked at the market when i first started didn't buy
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in until they were on their way out do
258
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you know that yeah i didn't there was no i
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know i didn't strong it was tough it was just like hey
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i wish i'd have given that guy a chance he really
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does he really does back up how he behaves yeah with empathy and genuineness
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and and i he really does care i i feel like that's what i think it took people
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a while all to figure out he really cares this much this isn't an act i think i care about so much,
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that it seems like i don't care about anything that's a good way to put it it
265
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might be true well phil give us like some family background maybe younger years
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whatever you got sure Sure.
267
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I grew up in Thibodeau. I was born in 82.
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You know, went to E.D. White when my dad taught.
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And then shortly after high school, maybe even a week after high school, moved out of state.
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I lived in my uncle's basement. It was an experience. It wasn't finished.
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So I remember I remember just, I wanted to go to college.
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I had all these ambitions and I was, I thought I knew what I wanted.
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So I moved to save some money because I needed a vehicle. What did you want?
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You said you thought you knew what you wanted. Yeah. What did you think it was?
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Well, I had this path laid out with college and a job, like any 17, 18-year-old kid has.
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And that if you don't adapt, it falls apart on you pretty quick.
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But I didn't have any money. I needed a vehicle. My uncle invited me to live in his basement.
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Save some money. And this was in Atlanta? This was in 2000.
279
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Yeah. So, 99, 2000, lived in his basement, swept out the leaves and dirt,
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put a mattress in the basement and slept.
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I mean, it wasn't finished. It was just concrete and wood.
282
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And I remember at night, the only thing I could see was they had like the central vacuum cleaner.
283
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That was the little red light on there was because the basement was partially underground.
284
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So, it wasn't even air conditioned. It just stayed an idea. It was nice.
285
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They really did feel nice down there. It was 72 degrees all the time.
286
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I stayed there for about a year.
287
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My uncle Byron, my idol, he was everything to me at that age.
288
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He set me up with an interview at a chicken place right up the road.
289
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Like small business? Small time. Well, sort of. The business was born in Atlanta.
290
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It was a rotisserie chicken restaurant.
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It was unique. You could get a half of a rotisserie chicken and some sides for
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lunch. It was really a good little.
293
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So I think they expanded that.
294
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Too quickly. Almost a similar story to Lone Star.
295
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If you don't know anything about Lone Star, they expanded 700-something restaurants
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within a short, that might be making that number up, but in a really short time.
297
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And they spread their talent too thin and it collapsed.
298
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So the same thing happened to this guy. His name was Rip Tanner.
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So the restaurant was called Tanner's. and I he expanded and the company went
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bankrupt I guess I'm not sure but in an in an effort to save his name he bought
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that one restaurant back that I got a job at so it was the only,
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one left that was a true Tanner's restaurant and I my uncle took me he drove
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me there I wrote a bike to work but he drove me there the first day it was my
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first real I've had jobs but it was my first real interview moment,
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he took me, kind of prepped me for it, gave me the application and got a job
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in a full service restaurant.
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And I remember just my first couple of weeks there that that was, that that was it.
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Like I knew, I knew that that was my calling.
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Like I needed to be in a customer service, retail food environment from that moment.
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It really did change my life. I excelled there.
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Of course, I was from South Louisiana, so that helped.
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How would that help? I think I may have sounded different. Whoa.
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Listen, this is where I got this a lot. You don't sound like you're from South
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Louisiana, but I like it.
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And so so it i mean so from that moment on i i you know my my whole time in
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atlanta was spent working at this restaurant that served chicken and i i enjoyed
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waiting on customers and it,
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paved the way for everything that happened from there. Let me ask you a quick
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question. You said you rode your bike to work.
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What's your most memorable thing about riding your bike to work that would you say?
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If you don't mind my asking. I hope my aunt doesn't listen to this because my
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uncle Byron passed away, but I hope you hear this because I may have lied about it.
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One, because it was a very expensive bike and it got demolished.
324
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How do you explain that away doesn't matter
325
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if you've been to swanee or
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lawrenceville or any in the any of those areas in
327
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atlanta or a little north of atlanta it's hilly it's it's a lot of your time
328
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spent for me was uphill it was tough you know you know the first gear on the
329
00:24:57,560 --> 00:25:03,580
bike like every 15 revolutions will send you one inch you know yeah you didn't
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want to be sweaty when you got to work,
331
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it was, it was a challenge. I did it for, I did it for a while.
332
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But, but once you got closer to the restaurant, it was downhill.
333
00:25:13,260 --> 00:25:18,920
It was nice. You had to get there, you know, like especially if you're running late. Yeah.
334
00:25:19,800 --> 00:25:24,120
Yeah. Especially if you're running late. And, and, uh, just one time I,
335
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I crest over the hill and lost control.
336
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I was, I was going way too fast. I didn't stop in time and I tried to turn into the parking lot.
337
00:25:35,840 --> 00:25:41,540
It was a plaza. So there was a bank and maybe like eight other businesses in this big thing.
338
00:25:41,740 --> 00:25:45,980
And you had to turn into it and I would park in the back and man,
339
00:25:46,040 --> 00:25:49,160
the front wheel is not even making traction on the ground, dude.
340
00:25:49,340 --> 00:25:52,480
It's not good. You're doing like 50 or 60?
341
00:25:53,220 --> 00:25:56,720
Seven. Hey, a motorcycle. I was going 120.
342
00:25:57,440 --> 00:26:02,400
Bike. Bicycle. Downhill, though. Okay, fast. Well, they don't go 50,
343
00:26:02,640 --> 00:26:04,280
Phil. I was going 80, Shane. No, they go 80.
344
00:26:07,560 --> 00:26:15,200
Okay, and then what? Yeah. Obviously, you can't turn when you're doing 95 on a bike.
345
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And I absolutely annihilated the curb in the bank parking lot.
346
00:26:21,700 --> 00:26:28,220
The front tire, I mean this, was folded in half. It was in half.
347
00:26:28,920 --> 00:26:32,160
It didn't break. The tire, of course, popped, but the rim...
348
00:26:32,560 --> 00:26:36,360
If you've ridden a street bike, you know that those tires and those rims are
349
00:26:36,360 --> 00:26:37,520
finicky. You can't really...
350
00:26:38,805 --> 00:26:42,325
You can't hit a curb doing 95. Yeah, they're meant to ride long distances,
351
00:26:42,505 --> 00:26:44,345
right? So there's not a lot of friction on the road.
352
00:26:44,705 --> 00:26:48,365
And when you need to make a 90 degree turn going 80.
353
00:26:50,905 --> 00:26:56,725
And I flew off the bike, I hit the curb, turning, I'm sliding the front tire.
354
00:26:56,905 --> 00:26:59,445
But I mean, you slid or you went airborne?
355
00:27:00,625 --> 00:27:04,785
I anticipated the turn coming. I'm trying to remember, this was in 2000.
356
00:27:05,405 --> 00:27:08,645
I see the turn coming. I can't stop. we're going
357
00:27:08,645 --> 00:27:11,805
downhill i there's no stopping and i
358
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tried to turn and i think i barely missed the entrance
359
00:27:14,785 --> 00:27:20,285
to the parking lot but right in the drive-thru to go to the teller is a maybe
360
00:27:20,285 --> 00:27:24,665
like a crepe myrtle tree yeah that's actually a good tree to run into i hit
361
00:27:24,665 --> 00:27:31,725
it i hit it hey and what what sucks is that i think i was turning i was turning
362
00:27:31,725 --> 00:27:34,445
as i hit you hit it hard film yes yeah Yeah, Shane.
363
00:27:35,525 --> 00:27:42,105
I complete, I was tossed off the bike, bent the frame around the tire. The tire folded in half.
364
00:27:42,485 --> 00:27:46,245
I think maybe the brake handle or something had gotten kind of gnarly.
365
00:27:46,825 --> 00:27:50,445
And I just. Were you wearing a helmet?
366
00:27:50,625 --> 00:27:57,525
We're talking. No, I was not. And, and it was full lunch hour traffic. So they laughed at you.
367
00:27:57,945 --> 00:28:00,745
I didn't. I was so quick getting up, Shane.
368
00:28:02,125 --> 00:28:06,745
Really was those moments that the embarrassment takes a backseat to the pain.
369
00:28:06,885 --> 00:28:09,445
You know what I mean? I did that once on spring break.
370
00:28:10,785 --> 00:28:16,745
Hey. Same thing. I hit the curb. I hit the tree. The bike is folded in half.
371
00:28:18,127 --> 00:28:24,787
I mean, I could have lifted 600 pounds at that moment. My adrenaline's flowing. I'm alive, whatever.
372
00:28:25,427 --> 00:28:30,147
And you have a concussion. And I have a concussion.
373
00:28:30,267 --> 00:28:35,947
I bent the rim back as best as I could. So you were riding out of there. No, I wasn't, Shane.
374
00:28:36,747 --> 00:28:40,307
And I walked the bike to work and parked it in the back and kind of made it
375
00:28:40,307 --> 00:28:41,947
seem like somebody tried to steal it.
376
00:28:44,527 --> 00:28:47,947
I'm sorry. How else did you dress it up? Whoever's hearing this story for the first time,
377
00:28:47,947 --> 00:28:51,767
i'm really sorry i crashed it was not stolen boy
378
00:28:51,767 --> 00:28:54,747
poor my poor uncle rest in peace he doesn't know i told
379
00:28:54,747 --> 00:28:58,187
him that somebody tried to because i needed
380
00:28:58,187 --> 00:29:03,547
i tried to steal it by running over with a car like somebody really tried to
381
00:29:03,547 --> 00:29:08,707
steal it you know so where was this what city swanee georgia so if anyone's
382
00:29:08,707 --> 00:29:13,407
in swanee and they have that footage send it in yeah i don't please it wasn't
383
00:29:13,407 --> 00:29:18,007
it was It was kind of like a local bank that they had there in that old parking lot.
384
00:29:18,127 --> 00:29:21,407
I might call them because you know if they saw it, they looked at the video
385
00:29:21,407 --> 00:29:25,227
and saved it. Hey, it was on the corner of... It'd probably be on a VCR tape though.
386
00:29:25,407 --> 00:29:30,547
It's on Chive or something like that. Hey, it was on the corner of Peachtree
387
00:29:30,547 --> 00:29:33,287
Industrial Boulevard and West Point Boulevard. There we go.
388
00:29:33,647 --> 00:29:35,767
So if you have... Maybe that's a street name.
389
00:29:36,547 --> 00:29:40,527
Well, let's get into some... What do you do for fun when you're not here?
390
00:29:41,287 --> 00:29:43,767
Wait, I need to hear what he did after Atlanta.
391
00:29:45,845 --> 00:29:48,205
You moved back home at some point. I did. And then where'd you work?
392
00:29:48,265 --> 00:29:52,025
I did. And then who'd you meet? I enrolled at Nichols. But you have kids.
393
00:29:53,085 --> 00:29:58,785
Sure. We're skipping ahead. I did get a job at Doug's. Oh, yeah.
394
00:29:59,725 --> 00:30:03,965
Which your papa. Your hojo's, yeah. Your papa loved hojo's.
395
00:30:04,065 --> 00:30:08,745
Every Sunday. And I helped him every time he came in. You knew who he was? Mm-hmm.
396
00:30:09,285 --> 00:30:13,985
I said, I asked him about it. I said, I mean, that was 20 years later.
397
00:30:13,985 --> 00:30:18,985
But I said, hey, Papa Lester, I helped you at Doug's a lot.
398
00:30:19,245 --> 00:30:22,285
I poured your coffee a lot.
399
00:30:23,145 --> 00:30:28,825
And he was tickled. He didn't remember me, but it was nice. I remembered him.
400
00:30:29,545 --> 00:30:36,485
Dude, that was another little mom and pop sort of coffee spot. Yeah. It was fun.
401
00:30:37,445 --> 00:30:43,385
I went from restaurant to restaurant for a little while. Just tried different things.
402
00:30:43,985 --> 00:30:46,985
So you said Chili's. I didn't know that Chris, I didn't know that's where you
403
00:30:46,985 --> 00:30:50,585
met Chris. I thought you met him at Raising Cane's. Chris interviewed me for Chili's.
404
00:30:50,865 --> 00:30:56,965
How did y'all both wind up at Raising Cane's then? Chris left Chili's for Cane's maybe in 2006.
405
00:30:57,725 --> 00:31:04,685
I want to say maybe 2005, 2006. And then was the general manager of the store in Mount Luther King.
406
00:31:04,805 --> 00:31:08,145
There wasn't the other two yet. We have one in Thibodeau and on the east side
407
00:31:08,145 --> 00:31:11,625
of Houma now, but it was only that one. He worked there.
408
00:31:12,305 --> 00:31:15,265
He got a job there, and they needed management.
409
00:31:16,105 --> 00:31:23,525
So he poached you from Chili's? He did. Nice. I was working as a, I guess, a pool boy.
410
00:31:24,105 --> 00:31:28,525
What? I was a pool boy for just a short minute. I worked at Chili's on occasion.
411
00:31:28,825 --> 00:31:33,285
I remember that. You got electrocuted to death. We did saltwater conversions.
412
00:31:34,565 --> 00:31:38,705
If you had a chlorine pool and you wanted saltwater, I think we did a lot of
413
00:31:38,705 --> 00:31:41,665
that stuff. And I got a call from Chris saying that,
414
00:31:42,857 --> 00:31:48,617
but he got a new job and they need leadership. And he liked my work ethic. We were friends.
415
00:31:49,117 --> 00:31:52,557
We hit it off right away. Chili's was something.
416
00:31:53,457 --> 00:31:57,557
And so he called me for Canes. I interviewed, I met with a guy,
417
00:31:57,697 --> 00:32:00,477
Clint something, and he hired me on spot.
418
00:32:01,097 --> 00:32:04,597
So is that when you and Chris got tight at Canes? Uh, no, we were tight already.
419
00:32:04,777 --> 00:32:08,397
We were, uh, no, you're right. And we weren't, we weren't tight.
420
00:32:08,537 --> 00:32:12,177
We were, you know, we, when you work at Chili's,
421
00:32:12,177 --> 00:32:16,417
there's a saying that people say it's
422
00:32:16,417 --> 00:32:19,497
it's zero appreciate this if you've never
423
00:32:19,497 --> 00:32:25,177
worked at Chili's and it shows and what that means is and we toss this around
424
00:32:25,177 --> 00:32:30,617
a lot in the in the full service business that we wish that everybody could
425
00:32:30,617 --> 00:32:37,237
experience that a little bit it is the most stressful environment.
426
00:32:38,037 --> 00:32:41,777
And it's funny because I still have dreams about Chili's.
427
00:32:42,137 --> 00:32:48,657
It's 20 years. I'll still have dreams that there's six tables sat and I'm bartending
428
00:32:48,657 --> 00:32:52,257
and the drinks are backed up and somebody, it's crazy.
429
00:32:52,737 --> 00:32:55,957
It's a really high stress environment. So that breeds friendships.
430
00:32:56,097 --> 00:33:02,337
I think like you really do learn camaraderie. And so Chris and I,
431
00:33:02,417 --> 00:33:06,737
and of course Z came from Do you remember when we had a ground patty?
432
00:33:06,937 --> 00:33:11,237
Yeah. So ground patty was there. And within a month after Chili's opened,
433
00:33:11,297 --> 00:33:13,177
ground patty, of course, couldn't hang.
434
00:33:13,677 --> 00:33:17,637
And if you know anything about when Chili's opened, maybe it was probably our
435
00:33:17,637 --> 00:33:24,637
first chain big deal restaurant in Thibodeau, I want to say. And I remember...
436
00:33:26,266 --> 00:33:31,606
I remember it being six people deep. Hey, on the bar top in Chili's.
437
00:33:31,706 --> 00:33:34,326
And you can smoke in there at the time, which is weird to think about.
438
00:33:34,426 --> 00:33:40,746
But it was six people all the way around for weeks, months after we opened.
439
00:33:41,086 --> 00:33:44,106
It was really great. We cried a lot.
440
00:33:44,366 --> 00:33:48,986
It was hard. We made some, a lot of my friends, Kyle from Community Coffee and
441
00:33:48,986 --> 00:33:54,086
Corey Stein and all those guys are really good friends of ours that we hold
442
00:33:54,086 --> 00:33:55,766
dear still from the Chili's days.
443
00:33:56,646 --> 00:34:00,366
But, yeah, no, it's crazy. It's crazy. So Chris left Chili's,
444
00:34:00,466 --> 00:34:02,806
called me up, and I interviewed and got hired.
445
00:34:03,106 --> 00:34:06,306
And it was a good deal.
446
00:34:06,626 --> 00:34:08,766
And what was it like working for Chris, with Chris?
447
00:34:10,526 --> 00:34:19,286
Chris. Chris is one of those people that really does make you feel, again,
448
00:34:19,486 --> 00:34:22,986
I should have heard this from multiple people, but when you talk to Chris,
449
00:34:23,146 --> 00:34:27,506
he really does make you feel like you're the only person on planet earth.
450
00:34:27,646 --> 00:34:32,166
It really is a genuine interaction with him.
451
00:34:32,486 --> 00:34:38,246
And he behaves that way at Canes for me my my whole time there it was really
452
00:34:38,246 --> 00:34:42,906
something he taught me so much he was a mentor he he was rooting for me the
453
00:34:42,906 --> 00:34:46,906
whole time of course things didn't work out at Canes but.
454
00:34:47,706 --> 00:34:50,526
It was nice it was really nice that he
455
00:34:50,526 --> 00:34:53,466
reached out to me it spoke a lot I I
456
00:34:53,466 --> 00:34:57,206
felt good I dude I Chili's was tough and
457
00:34:57,206 --> 00:35:00,066
to have I remember getting the call
458
00:35:00,066 --> 00:35:02,746
from that I got hired I mean I went
459
00:35:02,746 --> 00:35:05,546
to the interview at Keynes yeah because it was uh
460
00:35:05,546 --> 00:35:08,726
it was an a fit you know uh it
461
00:35:08,726 --> 00:35:12,006
was an official management position like I need you to
462
00:35:12,006 --> 00:35:15,966
operate my restaurant sort of and getting
463
00:35:15,966 --> 00:35:21,166
the call that you made it Keynes is a competitive environment it's it's tough
464
00:35:21,166 --> 00:35:27,986
it's it's not it's not easy to move up and and so getting that getting that
465
00:35:27,986 --> 00:35:32,246
invite to to come to work was was really awesome And I was really looking forward to working with Chris.
466
00:35:32,706 --> 00:35:37,406
It was short, I would say, because they opened the Thibodeau and Eastside markets
467
00:35:37,406 --> 00:35:40,506
really within the first five years.
468
00:35:40,666 --> 00:35:44,626
I was at Canes for over seven years. So it was, they opened the Thibodeau and
469
00:35:44,626 --> 00:35:46,826
homeless stores and I moved and moved around.
470
00:35:46,966 --> 00:35:49,006
I ended up working in Laurel, Mississippi for a while.
471
00:35:49,766 --> 00:35:55,146
But working for Chris was great, man. He really did teach me about making people
472
00:35:55,146 --> 00:35:57,786
feel important. It's good. That's awesome.
473
00:35:58,566 --> 00:36:03,326
Well, I have something to play for you. I want you to listen to it and just listen to it.
474
00:36:21,558 --> 00:36:24,338
Oh shit Hey Chris What's up,
475
00:36:26,038 --> 00:36:30,378
First Dude First is RGX For sure,
476
00:36:31,098 --> 00:36:37,638
For sure Man Hey Chris Good to hear from you man That's exciting You put him
477
00:36:37,638 --> 00:36:42,418
up to that So you played Y'all Y'all gamed out together Dude Yes we did,
478
00:36:43,998 --> 00:36:46,398
Hey You stayed up late Yes,
479
00:36:48,398 --> 00:36:50,538
What a great time To be alive,
480
00:36:53,158 --> 00:36:58,378
don't you get a kick out of that i did so phil has introduced us to chris we've
481
00:36:58,378 --> 00:37:02,238
had him come talk to the team and he's definitely a special guy we we'd love
482
00:37:02,238 --> 00:37:07,198
to have him on the podcast too but but yeah man chris is cool yeah chris uh
483
00:37:07,198 --> 00:37:09,398
married z and i i know y'all know that but,
484
00:37:10,058 --> 00:37:12,858
he's that he's that important to us
485
00:37:12,858 --> 00:37:15,798
he's he's sort of i would say he's seen me
486
00:37:15,798 --> 00:37:19,718
at my lowest points you know and my best
487
00:37:19,718 --> 00:37:22,698
that's awesome so no it is it is great
488
00:37:22,698 --> 00:37:30,858
so yeah that is that's really great what's up so you mentioned z a few times
489
00:37:30,858 --> 00:37:39,118
who's that uh z is my wife who i actually met bartending at julie's and we we
490
00:37:39,118 --> 00:37:42,038
worked together for would she would she order.
491
00:37:43,978 --> 00:37:46,858
Or was she working with you she we worked together yeah
492
00:37:46,858 --> 00:37:49,698
we worked we worked together started around
493
00:37:49,698 --> 00:37:52,878
the same time no she was at ground patty
494
00:37:52,878 --> 00:37:58,478
i remember she was at ground patty of course chili chilies came to town and
495
00:37:58,478 --> 00:38:05,098
ground patty lost 90 of their business that sucks chilies was popping so he
496
00:38:05,098 --> 00:38:10,798
applied he came to work with us and i remember you know when you work with a
497
00:38:10,798 --> 00:38:12,458
crew crew like at Chili's or anything.
498
00:38:12,938 --> 00:38:16,918
Just like my first date and interview here, that's how we looked at Z.
499
00:38:17,298 --> 00:38:19,698
Like, hey, who's this, you know, coming in.
500
00:38:20,278 --> 00:38:25,638
But look, we had no, we had no real, it wasn't, there wasn't a vibe.
501
00:38:26,278 --> 00:38:29,318
We just worked. It was, we bartended together.
502
00:38:29,478 --> 00:38:35,318
We worked a few shifts. It wasn't until Chili's does this softball tournament
503
00:38:35,318 --> 00:38:37,498
and it's serious. We didn't know.
504
00:38:38,178 --> 00:38:42,278
Look, we didn't know it was serious. It is serious. It's a big, huge deal.
505
00:38:42,818 --> 00:38:48,318
In-house? Or like, to Chili's? A bunch of Chili's. Okay. And so...
506
00:38:49,726 --> 00:38:54,886
I think it was a regional thing. Oh, so it's like your Chili's versus another Chili's. That's right.
507
00:38:55,026 --> 00:38:59,526
So all the regional Chili's would go to Lafayette and play in a softball tournament.
508
00:39:00,146 --> 00:39:04,346
And if you won that, you went to the Nationals.
509
00:39:04,706 --> 00:39:09,206
Hey, listen, I'm not joking. Chris, maybe you can chime in on this.
510
00:39:09,306 --> 00:39:19,366
But I think if you won the events, your team from your store got a full paid trip to New York.
511
00:39:19,726 --> 00:39:22,306
To play in like this chilly softball.
512
00:39:22,826 --> 00:39:29,726
Hey, this is wild. But listen, we were probably, I mean, I must've been 24.
513
00:39:30,466 --> 00:39:36,186
He was probably 20, 19 or 20 at the time. And, and Chris is our,
514
00:39:36,286 --> 00:39:38,086
I think Chris might've been our GM.
515
00:39:38,326 --> 00:39:45,426
I'm not sure at the time, but we, we, we got a team together and we said,
516
00:39:45,426 --> 00:39:47,146
Said, let's go. Let's go play in the tournament.
517
00:39:47,606 --> 00:39:54,366
And so we are. And Z played high school softball. No, Z's the most athletic person I know for sure.
518
00:39:54,446 --> 00:39:57,346
She was going to excel at it. I have no doubt in my mind. Although there was
519
00:39:57,346 --> 00:39:59,786
one moment. Now we're going to talk about it.
520
00:40:00,406 --> 00:40:04,206
But let's just say Z was playing left field and I was playing third base and
521
00:40:04,206 --> 00:40:07,146
things did not go as planned. And it's Z's fault.
522
00:40:08,466 --> 00:40:11,386
Just to be clear. For the record. Can't wait to hear it after mass.
523
00:40:11,426 --> 00:40:17,666
But listen. Listen, hey, we get our crew from Thibodeau Chili's goes to the
524
00:40:17,666 --> 00:40:22,806
softball tournament and we are in sandals and T-shirts and we're hungover.
525
00:40:22,906 --> 00:40:26,846
Some of us still drunk and it is a major thing.
526
00:40:26,986 --> 00:40:29,826
And everyone else got cleats and uniforms. Hey, cleats, uniforms.
527
00:40:30,406 --> 00:40:34,446
Bats, catcher's gear. They coach on the field. It's a legit thing and we're
528
00:40:34,446 --> 00:40:37,626
just embarrassed. And the other Chili's, hey, bums.
529
00:40:38,825 --> 00:40:42,385
His name was Dale. He, I don't know where he is these days, but he made fun
530
00:40:42,385 --> 00:40:45,525
of us. He, he even said in our dugout, nice uniforms guys.
531
00:40:45,865 --> 00:40:51,705
Nice. And it was, and we lost 9,000 and nothing, you know, like we even,
532
00:40:51,725 --> 00:40:53,325
we even found out, nevermind.
533
00:40:53,705 --> 00:40:57,645
Maybe one of the teams had a professional player on the team, but they were juicing.
534
00:40:58,265 --> 00:41:01,125
Hey, listen, Hey, this is, this
535
00:41:01,125 --> 00:41:04,645
is the best part about the tournament was that
536
00:41:04,645 --> 00:41:11,045
z and i ended up riding together it was an accident the cars were filled up
537
00:41:11,045 --> 00:41:15,905
oh everybody was driving and and listen we were we you know i tell the story
538
00:41:15,905 --> 00:41:22,345
we worked together it it was we worked together so we there was never romance
539
00:41:22,345 --> 00:41:23,965
i guess in the picture she was
540
00:41:24,045 --> 00:41:28,525
pretty she was super hot okay but all
541
00:41:28,525 --> 00:41:32,805
the cars are filled up and i remember i've told
542
00:41:32,805 --> 00:41:38,725
this story so many times i it was even maybe a little bit of my vows when we
543
00:41:38,725 --> 00:41:44,725
got married let's hear your vows speaking of my vows i told z i'm like hey your
544
00:41:44,725 --> 00:41:50,645
vows better be awesome because mine hey we had it we're very competitive we still are.
545
00:41:52,094 --> 00:41:55,134
My vows are awesome i owned her but hey
546
00:41:55,134 --> 00:41:58,574
all the cars were filled up and we
547
00:41:58,574 --> 00:42:01,674
ended up riding together to the chile softball tournament
548
00:42:01,674 --> 00:42:04,694
and i think there was just this
549
00:42:04,694 --> 00:42:07,494
instant connection we had
550
00:42:07,494 --> 00:42:11,274
we had an instant connection it was just so great and
551
00:42:11,274 --> 00:42:14,214
i would say we've sort of been together ever since
552
00:42:14,214 --> 00:42:17,154
there were some rocky times but i think we've
553
00:42:17,154 --> 00:42:20,374
been and man i i have to have to
554
00:42:20,374 --> 00:42:23,454
give kudos to that tournament like if i hadn't driven
555
00:42:23,454 --> 00:42:26,434
there and she hadn't been in the car we wouldn't be
556
00:42:26,434 --> 00:42:32,634
married today it's funny no hey it was crazy shane it was crazy so you look
557
00:42:32,634 --> 00:42:37,054
at those as the good old days yeah the chili's days you know it's got to have
558
00:42:37,054 --> 00:42:40,874
some some vibe of that the good old days right you know sometimes we play poker
559
00:42:40,874 --> 00:42:45,454
at hemes and some of the chili's guys are there like Kyle and Corey,
560
00:42:45,634 --> 00:42:52,674
and it's weird to think that there was a time where we would stay at somebody's
561
00:42:52,674 --> 00:42:55,034
apartment until it was time to go to work.
562
00:42:55,814 --> 00:42:59,714
Like, could you imagine doing that today?
563
00:42:59,794 --> 00:43:02,474
I mean, I'm old now, but just the thought
564
00:43:02,474 --> 00:43:07,594
of going to work from somebody's apartment in the morning is yikes.
565
00:43:08,074 --> 00:43:11,274
But we were living the life. I guess everyone's been there. Hey,
566
00:43:11,354 --> 00:43:13,674
it was exciting. We didn't have kids. We really did.
567
00:43:13,954 --> 00:43:17,274
You really did take advantage of a lot of a lot of free time.
568
00:43:17,314 --> 00:43:18,414
Well, you got some kiddos now.
569
00:43:18,654 --> 00:43:24,854
I do. What's that like? I have a 16 year old son named Sully and a 13 year old daughter.
570
00:43:25,514 --> 00:43:30,014
Sully's like driving already. Sully is driving. He's got jobs.
571
00:43:30,994 --> 00:43:35,554
He's officially, well, sort of officially employed here.
572
00:43:36,014 --> 00:43:40,054
So he's got his minor work permit. He's coming to work at bourgeois.
573
00:43:40,054 --> 00:43:42,714
Yeah, no, it's really great.
574
00:43:42,854 --> 00:43:47,294
Finny, my daughter's, yeah, it's great. I have a question.
575
00:43:48,620 --> 00:43:53,960
And it's perfect for you because do you catch yourself trying to not be involved
576
00:43:53,960 --> 00:43:56,760
with his work or with his job since he's here?
577
00:43:57,140 --> 00:44:00,660
Or are you involved? Are you telling him what to do? Do you kind of like pass
578
00:44:00,660 --> 00:44:04,040
him on to everyone who's here? And like, this is between you and them.
579
00:44:04,440 --> 00:44:06,800
That was the goal, Shane.
580
00:44:07,320 --> 00:44:12,300
That's what I would try to do. This is Brett. This is Justin. Here's Jamin.
581
00:44:12,920 --> 00:44:15,840
Good luck. Don't come to me. Yeah, please. Yeah.
582
00:44:15,980 --> 00:44:19,620
Yeah. I think that's important. So the first couple of times he's worked here,
583
00:44:19,700 --> 00:44:21,240
it's been, it's been like that.
584
00:44:21,420 --> 00:44:26,260
It's been, it's been a good, it's been good. I, and I really do.
585
00:44:26,380 --> 00:44:29,600
And I think in a, in a way he values that.
586
00:44:29,600 --> 00:44:32,900
That yeah he's growing he's he's a sharp sharp
587
00:44:32,900 --> 00:44:36,340
kid i'm really rooting for him he really
588
00:44:36,340 --> 00:44:39,880
does acknowledge that this is he sees
589
00:44:39,880 --> 00:44:45,700
how hard i i work and how much i care and i think he wants to have that and
590
00:44:45,700 --> 00:44:50,640
he wants to experience like i remember one of his first couple days here i i
591
00:44:50,640 --> 00:44:54,880
remember this he was vacuum packing and i said hey sully we got to roll out
592
00:44:54,880 --> 00:44:56,720
and he goes dad i I have to finish this too.
593
00:44:57,220 --> 00:45:02,480
Like I'm done. Give me a few more minutes. I was on cloud nine, Shane.
594
00:45:02,620 --> 00:45:09,640
I really did feel so proud of Sully for feeling like that was an,
595
00:45:09,680 --> 00:45:11,680
and I remember telling him like,
596
00:45:11,760 --> 00:45:16,640
Hey, you're going to start in this little medial task or what it seems like
597
00:45:16,640 --> 00:45:19,440
a medial task, but man, this is going out.
598
00:45:19,520 --> 00:45:22,300
This is getting shipped out. You don't know who's going to get it.
599
00:45:22,320 --> 00:45:23,940
This is, this has to be perfect.
600
00:45:24,040 --> 00:45:29,400
This is our life. This is dad's life on the line how good you make this London
601
00:45:29,400 --> 00:45:32,980
and how well is vacuum sealed? How crazy is that?
602
00:45:34,306 --> 00:45:37,826
And I think he took it seriously and he, and he was like, dad,
603
00:45:37,926 --> 00:45:40,166
I have to finish this tote. I can't leave yet.
604
00:45:40,686 --> 00:45:46,066
And nobody, he, he could have said, boom, let's bounce. You know, dude, it's hard.
605
00:45:46,226 --> 00:45:50,226
I think about it all the time. How do you instill, how do you instill the work
606
00:45:50,226 --> 00:45:54,066
ethic like that, that my dad instilled in me, for example, and I,
607
00:45:54,086 --> 00:45:58,566
I don't, I can't name a single thing that he did to do it. It just,
608
00:45:58,726 --> 00:46:00,086
how do you, how do you do that? it.
609
00:46:00,366 --> 00:46:04,566
I think that you really do hope that they watch you.
610
00:46:04,866 --> 00:46:12,086
I think that that's what a dad hopes, is that their kids watch how much he cares
611
00:46:12,086 --> 00:46:14,306
and how much he works. That's good.
612
00:46:14,586 --> 00:46:18,426
No, yeah, it is. And I think they do.
613
00:46:18,846 --> 00:46:26,466
I think my kids see that there's passion, you know, and I try to tell Sully,
614
00:46:26,626 --> 00:46:31,366
you know, because he's 16 and it's hard to come to work and he wants to play
615
00:46:31,366 --> 00:46:33,866
video games and it's summertime and he works hard at school.
616
00:46:34,446 --> 00:46:40,126
And I try to tell him like, Sully, this is like, what dad does is not meaningless.
617
00:46:40,826 --> 00:46:46,486
Like we, you, you can really have an impact and you can really make a difference
618
00:46:46,486 --> 00:46:50,466
and you can really make connections with people that,
619
00:46:50,546 --> 00:46:56,906
dude, I say I say this all the time, that if you hadn't seen me at Jimmy John's
620
00:46:56,906 --> 00:47:00,426
making your sandwich, that I wouldn't be here.
621
00:47:00,546 --> 00:47:08,326
And I try to communicate that to everybody, how important it is that you don't
622
00:47:08,326 --> 00:47:10,206
know who's watching you, right?
623
00:47:10,306 --> 00:47:14,126
But how important it is to think about who's watching you.
624
00:47:14,126 --> 00:47:20,486
And that the owner of bourgeois might like Jimmy John's and he might want a sandwich from you and,
625
00:47:21,666 --> 00:47:30,366
and That it can lead to things It's hard for young people to hear that because it's a grind.
626
00:47:30,626 --> 00:47:32,686
It is hard. It's it's.
627
00:47:34,000 --> 00:47:39,600
It's hard to communicate that because they don't know. I can say it because I've experienced it.
628
00:47:39,940 --> 00:47:43,780
I'm like, hey, you know, the only reason I got a job here is because I was super
629
00:47:43,780 --> 00:47:46,360
excited to make a sandwich. Do you know that's why I work here?
630
00:47:47,000 --> 00:47:52,200
That's it. So that person or that salesman or that business owner that sees
631
00:47:52,200 --> 00:47:55,760
you work in the front counter, that might be your future.
632
00:47:56,280 --> 00:48:00,060
I mean, again, that's rare. You never know.
633
00:48:00,340 --> 00:48:03,280
But it does. Yeah, it doesn't matter. It could have just been,
634
00:48:03,300 --> 00:48:06,260
well, we're ordering Jimmy John's for the crew for lunch today.
635
00:48:06,300 --> 00:48:09,720
It could be as simple as that. And that's still a win for you.
636
00:48:09,820 --> 00:48:18,020
Yeah. But my question is, do you worry that your kids didn't grow up with the
637
00:48:18,020 --> 00:48:21,600
same hardships and things that made you you?
638
00:48:22,280 --> 00:48:25,080
Like you did things differently.
639
00:48:26,880 --> 00:48:30,460
Is that something you think about ever? Yes.
640
00:48:32,300 --> 00:48:39,100
Yeah, for sure. My childhood was a whole lot different than theirs.
641
00:48:39,300 --> 00:48:47,500
I think about that a lot. For sure. And in fact, Z and I made a commitment that
642
00:48:47,500 --> 00:48:53,920
our kids would grow up in an environment that was just wildly different.
643
00:48:54,240 --> 00:48:59,120
Yeah. And it's nobody's fault. But yeah, yeah, for sure. Sure.
644
00:48:59,120 --> 00:49:05,480
I think I'm worried that the world's not a great place right now. You know, it's scary.
645
00:49:06,740 --> 00:49:11,980
I think that the mentality of.
646
00:49:13,917 --> 00:49:19,777
Well, just like leading by example is really, really true. Not at work, but everywhere.
647
00:49:19,977 --> 00:49:27,597
Like nice for your, for Sully to see me, that should be inspiring to him. I think it is.
648
00:49:28,037 --> 00:49:30,557
He really does. He he's cute.
649
00:49:31,337 --> 00:49:36,877
I love him to death. He's super sharp, but I think he sees that this is the
650
00:49:36,877 --> 00:49:40,797
deal, you know, and that, and that, I know you say this a lot,
651
00:49:40,837 --> 00:49:44,577
Shane, you say, but, well, I guess everybody says this, But how you do anything
652
00:49:44,577 --> 00:49:45,717
is how you do everything,
653
00:49:45,897 --> 00:49:51,077
you know, and, and I behave that way at home. I behave that way with the kids.
654
00:49:52,797 --> 00:49:56,377
It's good. I'm really rooting for Sully, man. I hope he, uh,
655
00:49:56,577 --> 00:50:00,837
I hope he sees what hard work is like and I'm rooting for him.
656
00:50:01,637 --> 00:50:07,697
Finney, my daughter is going to do great. Look, Finney is, my daughter is just,
657
00:50:07,877 --> 00:50:14,077
she will get whatever she wants from me. I can't help it. I know, dude. Girls are hard.
658
00:50:14,217 --> 00:50:17,837
Hey, how do I say no? You just got to say no. Shane's lucky because he only
659
00:50:17,837 --> 00:50:20,737
has girls. Just say no. I just say no. Teach me.
660
00:50:22,657 --> 00:50:28,637
There's a quick story. This is funny. Finney and I went to Academy and she pointed
661
00:50:28,637 --> 00:50:35,017
at a, do you know the mugs, the Stanley cups that everybody wants? Yeah. Dude.
662
00:50:35,497 --> 00:50:42,077
The hockey trophy. She pointed at one and she said, dad, that's a really cool cup or something.
663
00:50:42,757 --> 00:50:46,877
I'm like, fucking get it, you know? Hook it up. And so we're in the car.
664
00:50:46,877 --> 00:50:47,897
You like this? You want it?
665
00:50:48,077 --> 00:50:51,697
We're in the car, and she's laughing in the car in the ride home.
666
00:50:52,157 --> 00:50:56,797
And I'm like, Finney, what's up? And she goes, I've been asking mom for this for three weeks.
667
00:50:57,717 --> 00:51:01,817
And she's been telling me no. And she goes, ask you one time, and we get it.
668
00:51:02,897 --> 00:51:06,837
And, of course, I'm just, don't tell mom, you know?
669
00:51:07,657 --> 00:51:11,677
But I said, Finney, hey, please don't take advantage of dad.
670
00:51:11,677 --> 00:51:14,137
And she goes, I'm your baby girl.
671
00:51:15,817 --> 00:51:21,877
It was cute. That's perfect. It was. Yeah, dude. It's hard to tell girls no.
672
00:51:22,457 --> 00:51:25,197
I don't even. Did I answer your question? Yeah.
673
00:51:25,917 --> 00:51:29,717
I don't remember what it was, so you probably did. You spoke a little bit about,
674
00:51:29,737 --> 00:51:34,177
or a lot of it about passion and being passionate about what you're doing.
675
00:51:34,257 --> 00:51:36,757
What else are you passionate about outside of here?
676
00:51:37,457 --> 00:51:41,617
I have some hobbies. Beast. I do really enjoy playing music.
677
00:51:42,037 --> 00:51:45,937
I'm in a band, Coma Knights. You've probably heard of them.
678
00:51:47,017 --> 00:51:54,697
What is it? Coma Knights. C-O-M-A N-I-G-H-T-S. You can find us on all major streaming platforms.
679
00:51:55,757 --> 00:52:00,397
You're going to have to cut that out. Formerly known as and I really.
680
00:52:03,258 --> 00:52:09,438
Yes, we rebranded. It's a new name. So Phil is the lead guitarist.
681
00:52:09,498 --> 00:52:12,258
The best guitar player I've ever heard. He's the only guitarist.
682
00:52:12,298 --> 00:52:17,018
He's the only guitarist of original band hereabouts in the Thibodeau, Houma area.
683
00:52:17,078 --> 00:52:20,018
They play at the Boxer and the Barrel and where else?
684
00:52:21,478 --> 00:52:26,898
Baton Rouge, New Orleans. Yeah. Ace of Clubs, where else? Yeah.
685
00:52:27,518 --> 00:52:29,898
Yeah, we got to show the Ace of Clubs. They wish they could get a show at the
686
00:52:29,898 --> 00:52:32,578
Ace of Clubs. We're not good enough for the Ace of Clubs. Anywhere. They're great.
687
00:52:32,758 --> 00:52:37,398
And if you ever hear of them stopping at a bar near you, go check them out.
688
00:52:37,438 --> 00:52:38,438
They're awesome to listen to.
689
00:52:38,518 --> 00:52:41,718
And it can be found on Spotify and everywhere.
690
00:52:42,598 --> 00:52:47,578
Go check them out. Yeah. It's a good, it's a passion project.
691
00:52:47,938 --> 00:52:51,298
Me and my really close friend, Heamer, he's a bass player.
692
00:52:51,698 --> 00:52:53,638
We write all the music. It's all original.
693
00:52:54,098 --> 00:52:56,358
We really do enjoy it. It's fun.
694
00:52:57,038 --> 00:53:03,878
I'm in a few music projects. So that's my main thing outside of bourgeois,
695
00:53:04,038 --> 00:53:07,498
I guess, is that I like to pretend I'm a musician.
696
00:53:08,398 --> 00:53:14,698
So we do enjoy writing and creating music. It really is. I recommend it to everybody.
697
00:53:15,218 --> 00:53:18,738
Watch this. Listen, Phil, what kind of music do y'all play?
698
00:53:20,678 --> 00:53:24,598
It is. Tell me in as many words as you can.
699
00:53:25,218 --> 00:53:29,758
Man. man it's alternative rock
700
00:53:29,758 --> 00:53:37,598
it's it's 90s influenced modern do this a mixture of who and who and who and
701
00:53:37,598 --> 00:53:42,258
who oh shit he doesn't like that i don't like that at all he doesn't like that
702
00:53:42,258 --> 00:53:49,078
i'm gonna say sure i'm gonna say maybe clown core oh god i'm gonna throw up.
703
00:53:52,938 --> 00:53:55,918
But you did hear him say it's influenced
704
00:53:55,918 --> 00:53:59,418
by 90s rock right also modern yes
705
00:53:59,418 --> 00:54:06,398
which is the 2024s it's that's a contradiction i like keep going no it's great
706
00:54:06,398 --> 00:54:09,818
tell me what kind of music it's really great i know it is i've heard it it's
707
00:54:09,818 --> 00:54:17,478
awesome i spent i spent a lot of time i spent supposed to be like.
708
00:54:17,738 --> 00:54:21,698
And it really is unique. Phil has a tone, a recognizable tone.
709
00:54:22,058 --> 00:54:25,758
I do. I have a tone. He's told. I have a tone. I have a...
710
00:54:26,278 --> 00:54:30,598
When you hear Phil's guitar, you know it comes from Komenites.
711
00:54:30,678 --> 00:54:31,938
Yeah. Or previously well aware.
712
00:54:32,118 --> 00:54:35,298
Yeah. Or any of my other bands. Seven or eight other bands.
713
00:54:35,758 --> 00:54:40,178
Yeah, sure. You actually, I know this, I know this, and maybe you can talk about
714
00:54:40,178 --> 00:54:43,718
it. You actually played in a band with Jason Deruin.
715
00:54:44,558 --> 00:54:51,698
AKA the Cajun Ninja. I think Jason and I may have jammed a couple of times with
716
00:54:51,698 --> 00:54:54,558
our buddy Ryan Parfait back in the day.
717
00:54:55,715 --> 00:55:00,795
Yeah. Heem, the bass player in Koma Nights, was active with Jason for a while.
718
00:55:00,915 --> 00:55:02,735
So that's our connection.
719
00:55:02,995 --> 00:55:06,415
I was just affiliated with the crew at the time.
720
00:55:06,735 --> 00:55:11,355
And so back in the, I don't know, 2006, 2007.
721
00:55:11,875 --> 00:55:17,535
Chili's days. yeah there was a lot of original live music there was a lot of
722
00:55:17,535 --> 00:55:27,515
cover bands that did unique things it was a really good time to be in the bar scene and see unique,
723
00:55:28,215 --> 00:55:33,975
acts we i was in the bar scene around that time too but i was doing shots of,
724
00:55:35,015 --> 00:55:42,995
red snappers at the goose sure we we were at the brick house and we were at the what,
725
00:55:43,715 --> 00:55:47,035
yeah i guess the brick house that there was another place called the garage,
726
00:55:47,635 --> 00:55:52,795
there was these places that were the that you that's where you would go to see
727
00:55:52,795 --> 00:55:57,095
original live music right that didn't exist where they had cover bands homo
728
00:55:57,095 --> 00:55:59,895
was always bigger and better about that than Thibodeau, right?
729
00:55:59,915 --> 00:56:06,335
Jason was a part of some projects and he was just active in the community at the time.
730
00:56:06,615 --> 00:56:08,835
There was this band called Like 85.
731
00:56:09,375 --> 00:56:11,775
They played, they were super popular.
732
00:56:12,335 --> 00:56:17,695
Do you remember, gosh, it was some bars downtown. The Clowns.
733
00:56:18,175 --> 00:56:22,415
The Clowns? No. Who were they? Not a clue.
734
00:56:23,615 --> 00:56:27,375
But Winfields and all those bars in the early 2000s,
735
00:56:27,375 --> 00:56:30,395
i think it's sinclair now but that area
736
00:56:30,395 --> 00:56:33,255
down to the library the library or before
737
00:56:33,255 --> 00:56:35,995
the library right but i mean for my time i
738
00:56:35,995 --> 00:56:38,735
played i played in the original band at
739
00:56:38,735 --> 00:56:41,435
the library which was weird i played in the
740
00:56:41,435 --> 00:56:46,675
original band at last call too which is traditionally a cover band spot so for
741
00:56:46,675 --> 00:56:54,835
a club a club even right so for us to play there was a is a thing it was a thing
742
00:56:54,835 --> 00:57:00,715
i was it was was a different time i was in a high energy band but you ever played at the old la casa.
743
00:57:02,124 --> 00:57:05,084
No. For an event or something? I remember they had live music back then.
744
00:57:05,204 --> 00:57:07,504
Steve Juno, that was his. That was his, yeah.
745
00:57:07,844 --> 00:57:11,504
That was at the new Lacoste's. Oh. Hey, let me ask you this.
746
00:57:11,584 --> 00:57:12,524
You ever play at a wedding?
747
00:57:13,344 --> 00:57:18,244
You ever play for a like that? Is that offensive? Yes. Any more questions, Bo? It's not offensive.
748
00:57:18,864 --> 00:57:21,204
No, we can skip that. I don't mean that to my musician friends that play.
749
00:57:21,724 --> 00:57:24,004
No, we can skip that part. I really don't know any.
750
00:57:25,024 --> 00:57:30,124
Sure, I can play you some. I can play some collective soul for you on my guitar,
751
00:57:30,124 --> 00:57:33,604
but it's not something that I do at home.
752
00:57:33,744 --> 00:57:40,544
At home, when I have my guitar, I'm creating and writing music for the couple of projects I'm in.
753
00:57:40,644 --> 00:57:45,304
You don't want to play even your original show at a wedding and have people
754
00:57:45,304 --> 00:57:49,664
come up and say, play me this, play me this, play me this.
755
00:57:50,424 --> 00:57:53,264
That's why you don't. Well, they do that at my original shows.
756
00:57:55,184 --> 00:57:58,584
Phil takes offense. offense he doesn't
757
00:57:58,584 --> 00:58:01,524
look look he doesn't want to play other people's music
758
00:58:01,524 --> 00:58:04,584
he wants to play no it's not fun listen i love playing other
759
00:58:04,584 --> 00:58:07,284
people's music i only play other people like i
760
00:58:07,284 --> 00:58:11,624
think i played higher by creed and z will attest for every day for probably
761
00:58:11,624 --> 00:58:16,184
a month straight in my house singing at the top of my lungs i didn't know that
762
00:58:16,184 --> 00:58:25,064
about you but but my music my musicianship is spent jamming and creating some sounds.
763
00:58:25,244 --> 00:58:29,424
To be clear, I'm not sure if this is something you're trying to avoid and we
764
00:58:29,424 --> 00:58:33,924
can cut it, but I want to know about you playing at a wedding.
765
00:58:34,744 --> 00:58:37,384
Well, you think I did? Oh. I know you did.
766
00:58:39,124 --> 00:58:47,164
Well, it wasn't a wedding. It was, I guess, the bridal party.
767
00:58:47,324 --> 00:58:50,364
What do you call that? The dinner.
768
00:58:50,824 --> 00:58:52,364
Oh, the rehearsal dinner.
769
00:58:52,924 --> 00:58:55,884
Yes. Okay, didn't know that. I thought it was the wedding. No,
770
00:58:55,904 --> 00:58:58,404
we played- That makes it better. We played a rehearsal dinner.
771
00:58:58,464 --> 00:58:59,124
That makes it a little better.
772
00:58:59,984 --> 00:59:03,564
Sure. Because there was no wedding after. I'll make this quick. I'll make it quick.
773
00:59:03,784 --> 00:59:08,504
I'll make it quick. Because there's not much to tell, but we played it.
774
00:59:08,664 --> 00:59:12,224
I was in a band called In Response to the Stars.
775
00:59:12,864 --> 00:59:18,644
And what type of music was that? It was, I call it thrash pop.
776
00:59:20,224 --> 00:59:26,024
So no sludge? No. No grunging? No. No metal?
777
00:59:27,284 --> 00:59:30,244
It was high energy, screamo.
778
00:59:32,345 --> 00:59:35,405
Pop music it was very different
779
00:59:35,405 --> 00:59:40,145
we were ahead of our time we really did hey listen
780
00:59:40,145 --> 00:59:42,945
we really did have something going and the groom
781
00:59:42,945 --> 00:59:49,085
requested y'all personally the groom loved our set asked us to play and it was
782
00:59:49,085 --> 00:59:59,085
a disaster it was it was not good and now but i'll say this it was the best
783
00:59:59,085 --> 01:00:00,365
show we We've never played.
784
01:00:01,465 --> 01:00:05,385
And y'all didn't quit. We did not quit. We played to the last possible song.
785
01:00:05,425 --> 01:00:09,585
We played our entire catalog of songs.
786
01:00:10,065 --> 01:00:15,325
It was... Name everyone at the rehearsal dinner that loved it. The groom.
787
01:00:16,525 --> 01:00:19,705
Now name everybody that didn't absolutely hate it.
788
01:00:19,745 --> 01:00:26,585
I remember I knew that things weren't going well when the guys at the beer keg
789
01:00:26,585 --> 01:00:32,045
said, I said, well, this is before we set up my guitar.
790
01:00:32,265 --> 01:00:36,365
I'm strapped. I'm strapped in. We're ready. My microphone, we did mic checks.
791
01:00:36,425 --> 01:00:41,245
We're checking. And the guys at the beer keg go, they yelled out a country song,
792
01:00:41,365 --> 01:00:44,105
like play some country kind of like that.
793
01:00:44,425 --> 01:00:49,825
And Nigel, my dear friend, Nigel says, we got you.
794
01:00:50,225 --> 01:00:53,385
Let's do it. Let's go. Yeah, we'll play the most country song we got.
795
01:00:53,385 --> 01:00:56,645
And it was the most just in
796
01:00:56,645 --> 01:01:00,145
your face screaming song that
797
01:01:00,145 --> 01:01:06,225
we had in our whole song list and i remember it went well i listen me and him
798
01:01:06,225 --> 01:01:12,885
killed it it was really good but just one by one people just left hey until
799
01:01:12,885 --> 01:01:18,005
it was just the groom and the wife well the his future wife and then she left.
800
01:01:19,580 --> 01:01:23,760
And it was just him. Oh, my.
801
01:01:24,980 --> 01:01:30,060
Hey. What a time. And we had a tip cup, and there were no tips in there.
802
01:01:30,620 --> 01:01:34,260
Dang. Y'all gave it to the groom? Shane, I remember.
803
01:01:35,340 --> 01:01:40,960
Shane, I remember. I remember me feeling a certain way about this.
804
01:01:41,240 --> 01:01:44,220
I felt a way about it. I didn't want.
805
01:01:44,340 --> 01:01:47,200
I didn't think that that was a move for the band.
806
01:01:47,200 --> 01:01:53,440
Because at the time we were talking about getting a a van we were we were going
807
01:01:53,440 --> 01:01:58,500
to take our music now that's a band we were gonna we were gonna make some sacrifices
808
01:01:58,500 --> 01:01:59,760
and take our music on tour,
809
01:02:00,360 --> 01:02:03,660
because we had something unique and it was really great
810
01:02:03,660 --> 01:02:06,680
was this a turning point yeah i
811
01:02:06,680 --> 01:02:09,560
don't think we played another show there's still time for
812
01:02:09,560 --> 01:02:12,640
that there's time there's still time for the the the van phil there is
813
01:02:12,640 --> 01:02:16,200
no listen they went from full-time to dissolving
814
01:02:16,200 --> 01:02:19,180
the band because i moved on one wedding i moved on i
815
01:02:19,180 --> 01:02:22,740
joined another band i thought we're gonna take over the world i joined another
816
01:02:22,740 --> 01:02:26,340
band thought we're gonna take over the world you really do you get a guitar
817
01:02:26,340 --> 01:02:30,660
when you're young and you figure out these chords and these shapes and it sounds
818
01:02:30,660 --> 01:02:36,700
cool and you write music and you think you have it you really do convince yourself
819
01:02:36,700 --> 01:02:38,300
that you're gonna make Make a move.
820
01:02:38,700 --> 01:02:42,420
And that you're going to make noise. And that people are going to know you.
821
01:02:42,620 --> 01:02:44,380
And appreciate what you're doing.
822
01:02:44,780 --> 01:02:50,160
And you exhaust the resources into that. And it's not a good idea.
823
01:02:51,280 --> 01:03:01,000
Man, I say that. No regrets. But man, I really did waste a lot of my early 20s
824
01:03:01,000 --> 01:03:03,200
into thinking that that was the move.
825
01:03:03,760 --> 01:03:07,620
Like I really did think that. But what's the move if you love to play guitar?
826
01:03:07,620 --> 01:03:10,840
And you love to make music. No, listen, that's why it's difficult.
827
01:03:11,800 --> 01:03:14,080
And if you don't have a support system,
828
01:03:15,124 --> 01:03:17,904
You just need to know why. You don't know why you're doing it.
829
01:03:17,944 --> 01:03:21,324
Listen, I think it's all about having somebody that has your back,
830
01:03:21,344 --> 01:03:23,484
though. Like, hey, try this out.
831
01:03:23,984 --> 01:03:27,604
Try it. I got you. And if it doesn't work out, you can come back.
832
01:03:28,284 --> 01:03:30,664
But if you don't have that, you lose.
833
01:03:32,024 --> 01:03:34,884
If you don't make it, you lose everything. And it is a risk.
834
01:03:35,444 --> 01:03:39,444
And we never took that leap. We never bought a van. We never did that.
835
01:03:40,084 --> 01:03:42,944
But I was ready to. you know it was it was
836
01:03:42,944 --> 01:03:46,044
there was a moment where i thought like hey this band's
837
01:03:46,044 --> 01:03:48,844
gonna make it let's let's do it and we
838
01:03:48,844 --> 01:03:54,644
just didn't and it's okay i'm happy with it i'm coma nights is a really awesome
839
01:03:54,644 --> 01:04:00,704
project i get to express myself in it you know it's for anybody that's played
840
01:04:00,704 --> 01:04:02,564
original music they know how
841
01:04:02,564 --> 01:04:08,244
important it is to have those moments with a group of guys or girls that
842
01:04:08,324 --> 01:04:13,724
you can mesh with on a musical sense and really create some unique sounds and
843
01:04:13,724 --> 01:04:18,584
stuff that, that are really from your heart. It really is. It's really something.
844
01:04:19,144 --> 01:04:22,584
So where are you at now with it? Where was that?
845
01:04:22,684 --> 01:04:27,304
Like, I don't know, call it whatever young and dumb, like you're doing this to get famous.
846
01:04:28,024 --> 01:04:32,124
Is that, is that still a possibility, a goal?
847
01:04:32,264 --> 01:04:38,344
Or is it now like I'm doing this for me and for fun. and I don't care if people
848
01:04:38,344 --> 01:04:40,384
don't like it. I don't care if I ever get famous.
849
01:04:40,484 --> 01:04:44,984
I'm doing this because it's all these things for me. Listen,
850
01:04:44,984 --> 01:04:46,564
I can't care if I get famous.
851
01:04:47,324 --> 01:04:52,564
Because that's not cool? No, because it's just such a random series of events.
852
01:04:53,064 --> 01:04:55,944
It's not something that is purely in your control.
853
01:04:56,464 --> 01:05:01,564
You know? Like the right person has to hear you. You have to play the right bar.
854
01:05:02,084 --> 01:05:07,204
It really isn't something you really have to... you really have to adopt this
855
01:05:07,204 --> 01:05:11,304
self-indulgent mindset that you're playing that the music that you create.
856
01:05:12,388 --> 01:05:17,688
Is yours independent of what you think people want to listen to.
857
01:05:18,268 --> 01:05:24,028
So then why get- Because it's art. So, but then why get on a stage and showcase it for other people?
858
01:05:24,408 --> 01:05:28,748
Is it because you think, is it because like, hey, I think this is awesome,
859
01:05:28,828 --> 01:05:32,368
I created this, let me show it to you and see if you like it?
860
01:05:32,788 --> 01:05:39,748
It is, it is that, it is some of that, but it is, it's- It's the experience.
861
01:05:40,388 --> 01:05:46,888
If you've written a song, Before, from start to finish, it's exhausting and hard.
862
01:05:47,268 --> 01:05:51,228
And when you have the product, you really do want to share it.
863
01:05:51,488 --> 01:05:55,488
You really do feel like, listen to what we did.
864
01:05:55,968 --> 01:06:02,128
That is a mindset. And of course, you get to have those moments with the band.
865
01:06:02,968 --> 01:06:09,608
We get that rush too, being on stage, like the anxiety and the nervousness and that spike.
866
01:06:09,908 --> 01:06:12,588
You still get that? that i do get that you gotta
867
01:06:12,588 --> 01:06:15,708
get it right and it's deep and and i
868
01:06:15,708 --> 01:06:21,068
i struggle with that only only recently in the last few shows have and again
869
01:06:21,068 --> 01:06:26,588
i've played hundreds of shows i think i probably played 150 shows and i still
870
01:06:26,588 --> 01:06:35,148
i feel scared about it and only recently have i sort swayed from that.
871
01:06:35,228 --> 01:06:39,348
But yeah, people are paying to see you.
872
01:06:39,468 --> 01:06:44,228
There is another element that there is a show involved.
873
01:06:45,188 --> 01:06:50,308
You're putting on a show. You can listen to our music on Spotify,
874
01:06:50,568 --> 01:06:53,068
but you pay $10 to get in a bar.
875
01:06:53,188 --> 01:06:56,828
I hope that we can entertain you on top of that.
876
01:06:57,028 --> 01:07:00,128
And maybe the music isn't enough. you know
877
01:07:00,128 --> 01:07:03,288
so all those all those things kind of rush through and are
878
01:07:03,288 --> 01:07:06,208
you going to play the chords right we made changes to a
879
01:07:06,208 --> 01:07:09,048
the pre-chorus to song and
880
01:07:09,048 --> 01:07:12,428
a you know like it's difficult it's
881
01:07:12,428 --> 01:07:15,128
hard it i imagine being a cover in a
882
01:07:15,128 --> 01:07:18,048
cover band it's hard but the songs
883
01:07:18,048 --> 01:07:23,748
are written already so to play your own stuff and to really present it it's
884
01:07:23,748 --> 01:07:28,728
it's hard it's hard to dig in is it a little bit of a cop Because if I'm playing
885
01:07:28,728 --> 01:07:35,228
Freebird and somebody doesn't like the song, then that's Leonard Skinner's fault.
886
01:07:35,788 --> 01:07:41,688
Is it harder to put it out because that's you, that's a part of you that you put out there?
887
01:07:42,048 --> 01:07:44,228
And now if they don't like it, shit.
888
01:07:45,742 --> 01:07:50,922
Yeah. Well, it would be ballsy for someone to tell you that they hated your set, you know?
889
01:07:51,242 --> 01:07:55,862
I haven't gotten that. Yeah, but you can feel the crowd with what they're thinking.
890
01:07:56,022 --> 01:07:57,482
I can. Like at that wedding.
891
01:07:57,962 --> 01:08:01,242
You know what they thought of your set. Yeah, they weren't ready.
892
01:08:02,622 --> 01:08:07,542
Yeah, they liked it just fine. They just weren't ready. Listen, it was good music.
893
01:08:07,562 --> 01:08:10,502
They weren't ready for it. yeah hey
894
01:08:10,502 --> 01:08:13,962
you know and it's playing shows
895
01:08:13,962 --> 01:08:17,542
is a really fun thing to do it
896
01:08:17,542 --> 01:08:23,442
it's exciting you get to showcase what you've been working on okay phil as nervous
897
01:08:23,442 --> 01:08:28,582
as you are to get on stage to play in front of a bunch of people phil has also
898
01:08:28,582 --> 01:08:34,302
been doing brazilian jiu-jitsu for For four-ish years. Yeah? Five?
899
01:08:35,022 --> 01:08:40,662
And he competed as a white belt and got double gold. No.
900
01:08:41,202 --> 01:08:46,142
Triple gold. Double champ. Double champ. Triple champ. I think I got gold.
901
01:08:46,722 --> 01:08:52,982
I got gold. Yeah. I got gold and silver. Okay. But listen. Listen,
902
01:08:53,102 --> 01:08:54,522
Phil's really good at what he does.
903
01:08:55,002 --> 01:08:59,442
And my question for you is, what made you more nervous? Jiu-Jitsu.
904
01:09:00,162 --> 01:09:03,702
The the jiu-jitsu tournament i've never felt pressure
905
01:09:03,702 --> 01:09:07,262
ever in my life than being
906
01:09:07,262 --> 01:09:11,042
at the jiu-jitsu tournament in the drive there and
907
01:09:11,042 --> 01:09:14,762
waiting for the ref to call your name which you know it's coming right
908
01:09:14,762 --> 01:09:18,142
yeah like your shoes are off and you're dressed out and you
909
01:09:18,142 --> 01:09:20,942
know it's time in the match before you finished and you're next
910
01:09:20,942 --> 01:09:23,562
and you you just think they're going
911
01:09:23,562 --> 01:09:26,682
to call my name now you know but do
912
01:09:26,682 --> 01:09:29,422
you remember that same situation when you
913
01:09:29,422 --> 01:09:32,322
were playing shows like maybe your second third
914
01:09:32,322 --> 01:09:35,442
first gigs where you know it's about to
915
01:09:35,442 --> 01:09:39,482
be time to go up someone's gonna announce you yeah is it it's not comparable
916
01:09:39,482 --> 01:09:45,522
yeah sure now that i think about it yeah but you have a crew with you and you're
917
01:09:45,522 --> 01:09:49,202
feeding off of them if they're confident you're confident but jujitsu is just
918
01:09:49,202 --> 01:09:53,622
you all your guys are up in the stands it really is like mono you're the only guy down there.
919
01:09:55,086 --> 01:10:00,106
It's different. I wonder how the music gigs and stuff prepared you for that.
920
01:10:00,386 --> 01:10:03,266
How would you have handled it if you have never been on stage?
921
01:10:03,466 --> 01:10:08,306
I think I reached the apex level of nervous energy. Like, I don't think.
922
01:10:09,786 --> 01:10:14,086
And to sort of lay this out, it is a month of training.
923
01:10:14,626 --> 01:10:20,366
You know, like, Coach Scotty, I want to do it. I'm going to head to the AGF tournament.
924
01:10:20,586 --> 01:10:23,066
I'm going to have three-stripe, two-stripe right belt at the time.
925
01:10:23,066 --> 01:10:29,966
And then from that moment, it is a just boot camp of, I remember,
926
01:10:30,146 --> 01:10:35,006
I remember this one moment where we did drills in class.
927
01:10:35,186 --> 01:10:41,006
And so I was just an open guard person on top pass and he didn't let me move.
928
01:10:41,186 --> 01:10:46,526
So even if I lost the pass, stay down. And the whole end of class,
929
01:10:46,666 --> 01:10:53,626
like those moments of just like my muscles failing me and having nothing left
930
01:10:53,626 --> 01:10:56,206
prepared me for the tournament.
931
01:10:56,346 --> 01:10:58,826
And I get that now, but it's hard.
932
01:10:59,026 --> 01:11:06,286
It's really just like playing music and showing people what you're working on.
933
01:11:06,286 --> 01:11:10,106
It's the same thing, only, yeah, you're right, no one else is there.
934
01:11:12,226 --> 01:11:17,226
Although I would say that I trained really hard for the tournament,
935
01:11:17,246 --> 01:11:20,446
and I really wanted to represent the gym,
936
01:11:20,626 --> 01:11:26,426
and I always, I will take this to my grave, we had these black shirts with the
937
01:11:26,426 --> 01:11:32,406
Next Generation logo on the front, they were cool, and I remember my first I
938
01:11:32,406 --> 01:11:34,666
remember everything about it.
939
01:11:34,706 --> 01:11:38,006
I remember everything that happened. He tried to pull guard on me.
940
01:11:38,346 --> 01:11:44,386
I had his lapel and sleeve and he tried to pull guard and I passed knee on belly to mount.
941
01:11:44,526 --> 01:11:47,206
I just know everything that happened, but that's it.
942
01:11:47,266 --> 01:11:51,366
Like that match, my first match is all I can tell you about the whole tournament.
943
01:11:51,526 --> 01:11:52,726
I don't know anything else.
944
01:11:53,186 --> 01:11:58,486
But that one moment where I caught him in an Americana from, from high mount.
945
01:11:59,660 --> 01:12:03,720
And it's over. And the ref raises my hand.
946
01:12:03,860 --> 01:12:12,720
And there was like 20 black Next Generation shirts lining the top of the stands.
947
01:12:12,820 --> 01:12:15,320
Just fist pumping.
948
01:12:15,540 --> 01:12:18,960
And it was just such a unique. We went nuts.
949
01:12:19,260 --> 01:12:24,020
Hey, we were screaming. It was just something I will take to my grave. It was.
950
01:12:24,400 --> 01:12:28,000
And dude, unlike the band, it was my own accomplishment.
951
01:12:28,360 --> 01:12:35,920
Yeah. And I worked really hard for it. I really, doing jujitsu was already out of my wheelhouse.
952
01:12:36,160 --> 01:12:40,860
It was not something I ever dreamed of doing in my life.
953
01:12:41,680 --> 01:12:45,900
And I signed up for this tournament. And it sort of went my way for a few rounds.
954
01:12:46,140 --> 01:12:50,420
And it was... For all the rounds, Phil. You crushed everybody.
955
01:12:50,680 --> 01:12:54,700
I remember, I do remember one other moment. It was in the challenger division,
956
01:12:54,840 --> 01:13:01,400
which I guess is up to a weight class. So we did like 169 to 190, I guess, whatever.
957
01:13:01,640 --> 01:13:03,800
It's people heavier. Yeah, it's all the weight classes.
958
01:13:04,380 --> 01:13:07,540
It's people heavier than you. So I won gold in that. Yeah.
959
01:13:07,800 --> 01:13:15,300
That's the harder one. Yeah. And I remember I was with this guy and we were just, hey, listen.
960
01:13:16,140 --> 01:13:25,280
When the match is over, right, your adrenaline is just, your body's going 300%.
961
01:13:25,280 --> 01:13:26,620
It really is.
962
01:13:26,700 --> 01:13:32,760
Like it's going above its means and you cannot, I dude, I cannot make a fist.
963
01:13:33,000 --> 01:13:36,800
I literally could not make a fist with my hands.
964
01:13:36,860 --> 01:13:42,080
My muscles were spent coaches rubbing my forearms like, and I,
965
01:13:42,120 --> 01:13:46,240
I went against this guy and we're, we're going and the ref blows the whistle.
966
01:13:46,280 --> 01:13:48,780
I don't even know what happened. I don't remember the grapple.
967
01:13:48,880 --> 01:13:52,920
I don't remember getting grips. I don't I don't remember taking him down, nothing.
968
01:13:53,380 --> 01:13:55,740
I really don't remember. And
969
01:13:55,740 --> 01:14:00,340
the rep blows the whistle. And I say to the guy, I'm like, hey, who won?
970
01:14:01,680 --> 01:14:09,200
Who won? And he goes, you won. And it was just cool, you know, like, all right.
971
01:14:11,500 --> 01:14:17,520
But yeah, jujitsu changed my life for sure.
972
01:14:19,977 --> 01:14:24,437
I remember I might need to cut this but remember.
973
01:14:26,977 --> 01:14:33,137
Do you remember how it was before? like what are you talking about?
974
01:14:33,317 --> 01:14:37,157
Do you remember I would say things like are you going to put on your costume?
975
01:14:37,697 --> 01:14:40,537
Yeah are you going to the session tonight?
976
01:14:41,117 --> 01:14:44,217
Or the function you'd call everything a function everything was a function yeah
977
01:14:44,217 --> 01:14:46,537
are you going to the little function or something this weekend?
978
01:14:46,797 --> 01:14:47,677
Like where are you going?
979
01:14:47,977 --> 01:14:53,437
The function Yeah, but you're still like that. Jiu-jitsu tournaments are wild.
980
01:14:53,697 --> 01:14:57,517
And yeah, if you've never done one or if it's your first one,
981
01:14:58,157 --> 01:15:03,717
the adrenaline you dump that you get from your first match sometimes is too much.
982
01:15:04,197 --> 01:15:09,017
I can remember my early tournaments, and yeah, I would have no recollection
983
01:15:09,017 --> 01:15:13,857
whatsoever of the first match except that it's over and I can't move.
984
01:15:14,457 --> 01:15:19,157
Can't make a fist, can't grip. Everything is spent. and it was,
985
01:15:19,177 --> 01:15:20,437
you know, a five-minute match.
986
01:15:21,877 --> 01:15:27,437
So what's even harder is if you did screw up and win, now you got to do it again,
987
01:15:27,557 --> 01:15:31,717
sometimes with very little rest. And that happened to you.
988
01:15:32,237 --> 01:15:34,277
So what was your second match like?
989
01:15:35,408 --> 01:15:39,328
After your body feels like it can't go. I'm going to say this.
990
01:15:39,328 --> 01:15:41,108
I'm going to say this. I learned this afterwards.
991
01:15:41,968 --> 01:15:45,428
That there is a minimum time that you're supposed to get a rest.
992
01:15:45,708 --> 01:15:50,728
There is a time limit that you're supposed to get a break if your match is the
993
01:15:50,728 --> 01:15:52,728
next one. And I didn't get that.
994
01:15:52,888 --> 01:15:55,528
I know. I think they gave me three and a half minutes.
995
01:15:56,308 --> 01:15:57,948
So three and a half minutes. And
996
01:15:57,948 --> 01:16:02,988
I remember going back in the ring and not caring. Like I really didn't.
997
01:16:03,568 --> 01:16:06,348
I really did not care. I could not move.
998
01:16:06,668 --> 01:16:12,668
This guy was going to just have his way with me for five minutes straight. I could not make a grip.
999
01:16:13,048 --> 01:16:18,648
And so I just haphazardly tried to get maybe some lapel grip.
1000
01:16:19,208 --> 01:16:22,668
It's just muscle memory at that point. I just ended up on the ground in a guillotine,
1001
01:16:22,888 --> 01:16:25,408
which, to be fair, I didn't tap.
1002
01:16:25,568 --> 01:16:29,808
So he didn't win by guillotine because I was going to die before I tapped.
1003
01:16:30,448 --> 01:16:33,528
He can win, but I will have to die first. like this guy
1004
01:16:33,528 --> 01:16:37,128
will have a murder on his record before i did
1005
01:16:37,128 --> 01:16:40,148
i didn't tap so he sat there in a guillotine for
1006
01:16:40,148 --> 01:16:43,328
five minutes while i just sat there i sat
1007
01:16:43,328 --> 01:16:46,988
there but i couldn't to be fair i couldn't do anything i
1008
01:16:46,988 --> 01:16:50,248
was spent yeah but i guess people don't
1009
01:16:50,248 --> 01:16:53,508
realize people don't do enough things to realize that
1010
01:16:53,508 --> 01:16:56,348
what happened once you started on the second
1011
01:16:56,348 --> 01:16:59,008
match and you didn't have anything left in you couldn't move and you
1012
01:16:59,008 --> 01:17:02,428
were just like whatever well now the your
1013
01:17:02,428 --> 01:17:05,608
decision making is out the window you're not really making decisions you're
1014
01:17:05,608 --> 01:17:09,328
relying on your training reflexes right
1015
01:17:09,328 --> 01:17:12,968
so once you once you slapped everything that
1016
01:17:12,968 --> 01:17:16,008
happened after that just happened your body just did
1017
01:17:16,008 --> 01:17:18,748
it without thinking right shane correct me if i'm wrong
1018
01:17:18,748 --> 01:17:21,608
but like that's what the marines taught
1019
01:17:21,608 --> 01:17:25,128
you right like isn't that their goal with all the the
1020
01:17:25,128 --> 01:17:28,008
msg stuff and all when you're getting shot it's like
1021
01:17:28,008 --> 01:17:32,668
there's no thinking it's just put put rounds back on the target yeah even if
1022
01:17:32,668 --> 01:17:37,908
you're dying it's just constant repetitions of as many different situations
1023
01:17:37,908 --> 01:17:42,348
as you can all right sorry about that had a little bathroom break speaking of
1024
01:17:42,348 --> 01:17:47,508
bathrooms phil i got a joke for you how many needs do you have huh how many knees do you have.
1025
01:17:49,380 --> 01:17:53,320
Have three three knees you have three knees you have a left knee a right knee
1026
01:17:53,320 --> 01:18:01,300
and a weenie get it bo told you that yeah he texted it to me while you're in all right i'm pause.
1027
01:18:03,300 --> 01:18:07,920
He takes it to while you're in a bathroom all right so what i was saying was
1028
01:18:07,920 --> 01:18:12,580
at that moment you you're relying on your training and the repetitions you got
1029
01:18:12,580 --> 01:18:17,440
in and you're just your body's just doing what it's most comfortable doing you
1030
01:18:17,440 --> 01:18:19,120
don't have time to make decisions or
1031
01:18:19,140 --> 01:18:21,580
do the right thing, or make up for errors.
1032
01:18:22,560 --> 01:18:25,980
Whatever happens, happens. It's like autopilot.
1033
01:18:26,040 --> 01:18:32,600
It's autopilot, which is going to lead us into training, and training your staff.
1034
01:18:32,760 --> 01:18:38,200
How do you make customer service a part of employees' autopilot?
1035
01:18:38,880 --> 01:18:44,820
How do you take that someone who doesn't have the repetitions and get them there,
1036
01:18:44,900 --> 01:18:47,760
and get them trained up to where when- When it's complicated. Yeah.
1037
01:18:48,020 --> 01:18:52,600
When they're not feeling great and they, whatever, their dog died and everything's
1038
01:18:52,600 --> 01:18:58,480
going wrong, you still expect a certain performance or a certain product to
1039
01:18:58,480 --> 01:19:02,400
offer to the customer, you know, because our employees are also products.
1040
01:19:02,480 --> 01:19:04,840
We're offering a product and a service.
1041
01:19:05,620 --> 01:19:08,920
So what's it like? What's the steps you take?
1042
01:19:09,080 --> 01:19:13,540
And I don't know, what do you think about when you try to replicate your passion
1043
01:19:13,540 --> 01:19:16,920
for service in someone else? Sure.
1044
01:19:17,820 --> 01:19:22,620
You know that we've worked really hard on like a mission and vision statement,
1045
01:19:22,820 --> 01:19:29,880
which needs maybe some slight revision, but it's something to hold on to.
1046
01:19:29,960 --> 01:19:34,640
It is a foundation for me.
1047
01:19:35,040 --> 01:19:45,020
And if I can get people to grab on to the idea that our vision is real, you know, or.
1048
01:19:45,800 --> 01:19:53,780
You know, that I can say that we're the fourth generation, 130 years strong,
1049
01:19:53,820 --> 01:19:56,380
and we're just getting started, that moves me.
1050
01:19:56,520 --> 01:20:01,740
It really does make me feel like I'm part of something great.
1051
01:20:01,740 --> 01:20:04,600
And i want everybody to feel
1052
01:20:04,600 --> 01:20:08,680
that genuinely i want a part-time counter
1053
01:20:08,680 --> 01:20:12,540
person to feel that that
1054
01:20:12,540 --> 01:20:16,360
they are part of a history and
1055
01:20:16,360 --> 01:20:19,800
they can really shape the future
1056
01:20:19,800 --> 01:20:22,640
okay and with that without any words from
1057
01:20:22,640 --> 01:20:25,300
them what do you how do you know when you
1058
01:20:25,300 --> 01:20:28,260
see that do you recognize that in someone and
1059
01:20:28,260 --> 01:20:33,900
you say boom there's my person listen that's that's hard that's that soft skills
1060
01:20:33,900 --> 01:20:40,320
that not everybody has not everybody understands i i was fortunate i bought
1061
01:20:40,320 --> 01:20:48,240
in you know not to talk about my past employments but but this is this is a true statement bow bow.
1062
01:20:49,893 --> 01:20:54,733
Saw me at Jimmy John's, saw me because I bought into Jimmy John's.
1063
01:20:54,913 --> 01:21:00,773
Yeah. I'd like to think we're special, but you've bought into every place you've been. I have.
1064
01:21:00,973 --> 01:21:06,373
It's part of your personality. I have. Yeah. I really did drink that proverbial
1065
01:21:06,373 --> 01:21:07,533
Kool-Aid. Is what makes you special, though?
1066
01:21:08,613 --> 01:21:13,413
Well, I attach to things that move me in that direction.
1067
01:21:13,753 --> 01:21:16,553
You know what I mean? Like, I'm sensitive to that.
1068
01:21:16,873 --> 01:21:22,853
I want to make a difference. It's my personal goal.
1069
01:21:23,033 --> 01:21:28,993
It's my dream to just have had an impact and to make a dent and to push people
1070
01:21:28,993 --> 01:21:37,533
to understand that those nuanced, I would say maybe trivial interactions,
1071
01:21:37,973 --> 01:21:38,873
right?
1072
01:21:38,873 --> 01:21:42,533
That customer that comes in the front is everything.
1073
01:21:43,633 --> 01:21:49,433
That guy or lady that you, that person is everything.
1074
01:21:49,573 --> 01:21:57,213
That you really have an opportunity to shape that person's experience. You do.
1075
01:21:57,593 --> 01:22:03,453
And that's a powerful sentiment. I took that from my very first time I ever
1076
01:22:03,453 --> 01:22:05,413
waited on a table ever in my life.
1077
01:22:06,193 --> 01:22:10,893
I won't tell you about the time I spilled drinks on a five-top table. It was a sweet tea.
1078
01:22:11,733 --> 01:22:14,873
It was a sweet tea. Stinky. Oh, it was pitchers of sweet tea.
1079
01:22:15,313 --> 01:22:18,953
Perfect. Hey, it was a mess. I gave the lady my shirt, my work shirt.
1080
01:22:19,413 --> 01:22:22,133
So she left in my work shirt.
1081
01:22:22,193 --> 01:22:29,973
But I think especially what I want to communicate to my son and people that
1082
01:22:29,973 --> 01:22:36,153
are young that work here is that you get to take that home. like leaving work and feeling.
1083
01:22:39,000 --> 01:22:42,500
Like self-affirmated like that that you
1084
01:22:42,500 --> 01:22:45,460
can put your stamp on the day that you let that you really
1085
01:22:45,460 --> 01:22:48,520
did make an impact like but it's hey
1086
01:22:48,520 --> 01:22:53,380
that's complicated and hard it's a part-time job you're not you're not making
1087
01:22:53,380 --> 01:23:00,060
a it's hard the economy's trash it's hard in every twist and turn it really
1088
01:23:00,060 --> 01:23:07,880
is and it's hard for me to say that it is for me too it is for me too but i still
1089
01:23:08,040 --> 01:23:14,420
show up and I still want that person that comes in here and it's their first
1090
01:23:14,420 --> 01:23:21,020
time here to feel what I feel, like to feel how attached I am to this idea.
1091
01:23:21,680 --> 01:23:25,380
Do you know, you feel that, you, you feel that yourself.
1092
01:23:25,640 --> 01:23:30,860
You might not. Yeah, I do. And, and Bo and I come through this place and we
1093
01:23:30,860 --> 01:23:33,460
have a little more to work with there than, than someone else.
1094
01:23:33,500 --> 01:23:40,300
But you, you know, Maybe at Chili's or before then. You weren't making much, right?
1095
01:23:40,580 --> 01:23:43,720
No. It was tough. You were sleeping in your uncle's basement,
1096
01:23:43,840 --> 01:23:47,640
but you still had that. Pre-Chili's. You had the self-affirmation.
1097
01:23:48,280 --> 01:23:52,660
You could feel good about something you did that was good for the customer,
1098
01:23:52,780 --> 01:23:56,560
for whatever purpose you were shooting down, right?
1099
01:23:57,120 --> 01:24:01,000
You felt that back then. That's what led you to here. That's what...
1100
01:24:02,631 --> 01:24:04,891
You know, you can attribute that to your successes along the way.
1101
01:24:05,371 --> 01:24:07,151
Can you imagine any other way?
1102
01:24:07,311 --> 01:24:11,591
Could you imagine just showing up and not giving a crap?
1103
01:24:12,411 --> 01:24:16,211
I can't. I've never done it, man. Nowhere, you know. I know.
1104
01:24:16,351 --> 01:24:19,371
This isn't the only thing I've done and I've never felt that.
1105
01:24:19,471 --> 01:24:24,811
So I don't know what it is. Is it okay for you to imagine that this scenario
1106
01:24:24,811 --> 01:24:28,711
maybe is someone can identify with is that you don't have to?
1107
01:24:28,711 --> 01:24:31,751
You like imagine if you didn't have
1108
01:24:31,751 --> 01:24:35,231
to care i think i think you
1109
01:24:35,231 --> 01:24:38,451
don't well i yeah you listen some people are
1110
01:24:38,451 --> 01:24:41,531
in trouble sure but they don't understand
1111
01:24:41,531 --> 01:24:45,591
how good it is to feel self-affirmated they
1112
01:24:45,591 --> 01:24:48,491
don't understand that it's something they can they can create
1113
01:24:48,491 --> 01:24:51,251
with their mindset is one more good thing they can put in
1114
01:24:51,251 --> 01:24:54,531
their life if everything else is bad if
1115
01:24:54,531 --> 01:24:57,471
you could just teach someone to do that hey i have a skill
1116
01:24:57,471 --> 01:25:00,271
i can take a situation and i can make
1117
01:25:00,271 --> 01:25:05,371
myself feel good from the situation i don't need parents i don't need a pat
1118
01:25:05,371 --> 01:25:09,911
on the back i don't need money don't need a new house when the customer comes
1119
01:25:09,911 --> 01:25:13,911
in i make them happy they leave makes me feel good yeah and i get that hey it's
1120
01:25:13,911 --> 01:25:18,551
hard and no one can take it it's hard we're in that the society these days It's
1121
01:25:18,551 --> 01:25:20,151
instant gratification.
1122
01:25:20,351 --> 01:25:22,091
It's tough.
1123
01:25:22,491 --> 01:25:24,591
I worry about my kids in that regard.
1124
01:25:25,611 --> 01:25:27,251
They have everything they need.
1125
01:25:28,451 --> 01:25:33,591
You know, I hope I can communicate that sentiment to them.
1126
01:25:33,591 --> 01:25:36,951
That they can feel good about
1127
01:25:36,951 --> 01:25:40,151
hard work and showing up and
1128
01:25:40,151 --> 01:25:44,111
being reliable and and knowing
1129
01:25:44,111 --> 01:25:51,751
look knowing that someone relies on you how like yeah that's deep it's deep
1130
01:25:51,751 --> 01:25:58,051
to me that somebody relies on me that goes deep to me it doesn't it's not that's
1131
01:25:58,051 --> 01:26:00,371
not for everybody it can be.
1132
01:26:02,902 --> 01:26:05,662
They have 20 minutes with me. They'll figure it out, hopefully.
1133
01:26:06,882 --> 01:26:10,562
Because I really do try to communicate that.
1134
01:26:10,802 --> 01:26:14,582
Do you know? Yeah. It's tough to reach young people.
1135
01:26:14,862 --> 01:26:16,842
It's really, really, really hard.
1136
01:26:17,502 --> 01:26:19,822
Money's tight. Families are tight.
1137
01:26:21,482 --> 01:26:29,222
And, you know, yeah. We do a lot of one-on-ones and just kind of career progression stuff.
1138
01:26:29,622 --> 01:26:34,742
And Phil handles a lot of it. and how often do you do something like that?
1139
01:26:34,782 --> 01:26:35,942
How often do you pull it in?
1140
01:26:36,102 --> 01:26:38,402
You know, maybe an employee that's been working here for a month,
1141
01:26:38,582 --> 01:26:45,342
three months or 10 years and you sit down and you're getting them to the next step. What is that?
1142
01:26:45,682 --> 01:26:50,922
For a company that doesn't do that, first, why do they need to do that?
1143
01:26:50,982 --> 01:26:54,562
And then how do you do it? What do those conversations need to be like?
1144
01:26:55,882 --> 01:26:57,942
That's complicated. Because it needs to be happening, right?
1145
01:26:58,722 --> 01:27:00,382
For sure. Because we weren't doing that before.
1146
01:27:01,702 --> 01:27:07,862
You didn't, yeah. I guess we didn't have to. We had a room full of people that were self-reliant.
1147
01:27:08,062 --> 01:27:12,142
We had a room full of five people that had all worked here for more than 10 years. Right.
1148
01:27:13,062 --> 01:27:17,562
But they, no, actually they needed it. They weren't getting it. Yeah, yeah, yeah.
1149
01:27:18,971 --> 01:27:24,831
So you sit down and they're nervous and they're saying, what did I do wrong? And what's it like?
1150
01:27:24,991 --> 01:27:28,311
How do you? it's it's really hard for
1151
01:27:28,311 --> 01:27:31,931
a young manager to find things
1152
01:27:31,931 --> 01:27:34,731
going right and that is the
1153
01:27:34,731 --> 01:27:40,611
bane of leadership i think is that you think that you're supposed to correct
1154
01:27:40,611 --> 01:27:47,151
things all day long but generating really interpersonal relationships with people
1155
01:27:47,151 --> 01:27:52,211
and attaching them to the company Like, it really is.
1156
01:27:52,211 --> 01:27:54,851
I remember when I first started here.
1157
01:27:55,251 --> 01:27:58,111
Hey, and Shane and I, you know this, we worked.
1158
01:27:58,691 --> 01:28:01,431
That mission and vision statement was not easy.
1159
01:28:02,211 --> 01:28:11,671
You didn't have one. It was really like, hey, you know, we want to go another 130 years.
1160
01:28:12,251 --> 01:28:19,431
Sure. But let's write something down. Let's get something that moves people and gets people moving.
1161
01:28:19,591 --> 01:28:24,231
I really do enjoy working with people.
1162
01:28:24,391 --> 01:28:31,491
I got that from Canes and Chili's. It's really like adopting a working manager
1163
01:28:31,491 --> 01:28:37,571
mindset that you're not immune to work. Work like I will scrub the fryers.
1164
01:28:37,571 --> 01:28:38,871
I'm gonna sweep the floors.
1165
01:28:38,911 --> 01:28:43,431
I'm gonna mop under the stove All those things are not i'm not escaping that
1166
01:28:43,431 --> 01:28:49,491
i'm gonna work with people and I i'm gonna show And lead by example that I believe
1167
01:28:49,491 --> 01:28:54,991
in this company And you can you can climb aboard like you can get on board with
1168
01:28:54,991 --> 01:28:58,111
me or or not But I think that's the first,
1169
01:28:58,671 --> 01:29:01,431
Like initial mindset I had when I started here,
1170
01:29:02,091 --> 01:29:04,531
What does bourgeois want to do?
1171
01:29:04,651 --> 01:29:07,491
Where do we want to be? And how are we going to get there?
1172
01:29:07,931 --> 01:29:11,991
And once we figure that out and get it in writing, I can get people to...
1173
01:29:12,591 --> 01:29:17,471
I mean, I look at Lacey when I first started, and she was not in a great place.
1174
01:29:17,651 --> 01:29:21,211
It was a difficult environment. It was not...
1175
01:29:22,653 --> 01:29:26,393
It was a lot of things, but man, look at her now.
1176
01:29:26,573 --> 01:29:32,433
I really did put all my cards in her basket, and she, is that the right saying, or eggs?
1177
01:29:33,873 --> 01:29:38,393
You put some tools in the shed. You put some things in a basket, okay?
1178
01:29:38,493 --> 01:29:45,653
I made a basket, and I put some shit in it, and she believes that bourgeois
1179
01:29:45,653 --> 01:29:53,173
is a calling, and it is. It is really a, I don't want to say cult.
1180
01:29:54,393 --> 01:30:01,053
It's a cult. Everything's a cult. It's such a beautiful, like precious thing to me.
1181
01:30:01,313 --> 01:30:07,493
And I wanted everybody that worked with me to feel that attachment.
1182
01:30:07,593 --> 01:30:10,073
And how do I do that?
1183
01:30:10,553 --> 01:30:13,873
Because it was already 130 years old.
1184
01:30:14,813 --> 01:30:18,373
Like how do, imagine that that's a burden.
1185
01:30:19,253 --> 01:30:23,353
And I'll say this, I've never felt more free at a job.
1186
01:30:23,533 --> 01:30:28,813
I really do. No one's breathing down my neck. I can really feel like my ideas,
1187
01:30:28,973 --> 01:30:33,153
like, do we talk about this often? Everything is new.
1188
01:30:33,913 --> 01:30:39,773
Everything that we imagine and want to implement is new because we've never
1189
01:30:39,773 --> 01:30:42,333
tried it. It's how beautiful is that?
1190
01:30:42,573 --> 01:30:47,533
You really, you fail a lot. Some things don't work. work but what does work
1191
01:30:47,533 --> 01:30:52,553
is is creating like relationships with those tenure people and and really.
1192
01:30:53,990 --> 01:30:57,930
Holding them accountable and getting them to buy in to
1193
01:30:57,930 --> 01:31:00,730
the vision and mission statement that that that is
1194
01:31:00,730 --> 01:31:03,510
the key is to get to get key
1195
01:31:03,510 --> 01:31:07,550
people in on your mindset and
1196
01:31:07,550 --> 01:31:13,410
your goals and then they attach to that and then it spreads right those influential
1197
01:31:13,410 --> 01:31:18,850
people spread it's hard shane yeah you know you can you can imagine that that's
1198
01:31:18,850 --> 01:31:23,510
a different it's a challenge especially when you come into a company that's
1199
01:31:23,510 --> 01:31:26,450
so tenure and you have people that know everything.
1200
01:31:27,090 --> 01:31:31,530
Yeah. So let me ask you this question because, well, it's something we've kind
1201
01:31:31,530 --> 01:31:34,590
of both been through, I guess, in a little bit different sense.
1202
01:31:34,730 --> 01:31:40,910
But so I started working for my dad full-time in 2011, and then he retired,
1203
01:31:41,170 --> 01:31:44,190
I don't know, for eight years or so.
1204
01:31:44,550 --> 01:31:48,170
And when I started, there were not a whole lot of employees,
1205
01:31:48,350 --> 01:31:51,430
maybe 10, in, but they had all been here for a long time.
1206
01:31:51,550 --> 01:31:58,570
And I gradually had to become like a leader, a manager, like these people are
1207
01:31:58,570 --> 01:32:01,450
going to be my employees and I'm the boss at some point, right?
1208
01:32:01,890 --> 01:32:03,430
That was really hard to do.
1209
01:32:04,090 --> 01:32:07,990
I was able to do that gradually and it was still really hard.
1210
01:32:08,450 --> 01:32:11,270
You got hired and got put in charge
1211
01:32:11,270 --> 01:32:15,890
of these people. Some of them had been here for 25 years on day one.
1212
01:32:16,550 --> 01:32:20,250
How was that is my first question. I already know the answer,
1213
01:32:20,330 --> 01:32:21,810
but I want you to tell everybody.
1214
01:32:22,450 --> 01:32:25,770
Number two, have you done anything like that before?
1215
01:32:25,950 --> 01:32:30,830
Like when you got hired at Kane's as a general manager, had that store been established already?
1216
01:32:31,030 --> 01:32:35,130
And so now all of a sudden you're their new boss or were they just trained up better than that?
1217
01:32:35,610 --> 01:32:42,350
And then, yeah, number three is just how would you advise other people that
1218
01:32:42,350 --> 01:32:43,570
are coming into management,
1219
01:32:44,490 --> 01:32:48,710
maybe with people that have been there for a long time under you now,
1220
01:32:49,410 --> 01:32:50,690
having to deal with that situation?
1221
01:32:52,433 --> 01:32:57,513
Okay. People don't like change.
1222
01:32:58,193 --> 01:33:10,273
And a lot of the people here were operating for years in that mindset.
1223
01:33:10,673 --> 01:33:16,533
Yeah. Pretty independently. Like Shane just said is, yeah, we had 10 people
1224
01:33:16,533 --> 01:33:23,173
here or however many that had been here for 10 to 25 years, they all knew how to do everything.
1225
01:33:23,333 --> 01:33:29,293
They were semi-independent, but they still needed those one-on-ones to improve and get them goals.
1226
01:33:29,553 --> 01:33:32,013
Imagine that for them though.
1227
01:33:32,293 --> 01:33:35,773
We can be sympathetic to that. Yeah.
1228
01:33:35,993 --> 01:33:47,813
And I remember hearing that from them directly. And I remember having these
1229
01:33:47,813 --> 01:33:48,693
awkward conversations.
1230
01:33:49,133 --> 01:33:54,773
I remember one moment, there was just somebody that had been with y'all for
1231
01:33:54,773 --> 01:34:01,533
a long time that just would not give me a second and just said stuff like,
1232
01:34:01,633 --> 01:34:04,013
I don't need to be managed. inched.
1233
01:34:04,673 --> 01:34:13,453
I've been here and all I want to do is just say, man, you're costing this company. Really?
1234
01:34:14,513 --> 01:34:19,533
Do you care about Beau? Because I can't tell. I can't tell. Do you care about bourgeois?
1235
01:34:20,053 --> 01:34:24,253
I can't tell. And you shouldn't be able to tell.
1236
01:34:24,933 --> 01:34:28,053
You're acting like you don't care. You're costing
1237
01:34:28,053 --> 01:34:31,453
this company everything and that's
1238
01:34:31,453 --> 01:34:35,373
hard that's hard i i felt i
1239
01:34:35,373 --> 01:34:38,713
felt the vibe my first week like okay
1240
01:34:38,713 --> 01:34:45,353
let's let me learn everything let me let me just try and i'll tell you my my
1241
01:34:45,353 --> 01:34:50,493
first month there i remember telling my wife z that i didn't know i look like
1242
01:34:50,493 --> 01:34:56,313
hey hon this place is I did not make the right choice.
1243
01:34:56,593 --> 01:34:59,613
This is not, there's too much work to do.
1244
01:34:59,733 --> 01:35:05,833
This is too, this is so far beyond, I can't do it.
1245
01:35:06,393 --> 01:35:15,753
And I came back and I came back and look now, it's really, it's really been
1246
01:35:15,753 --> 01:35:17,233
a, it's really been an experience.
1247
01:35:17,513 --> 01:35:20,213
It's really been fun. that was the
1248
01:35:20,213 --> 01:35:24,913
most challenging granted 90 of
1249
01:35:24,913 --> 01:35:33,353
that staff isn't here anymore but the ones i mean today but back then when when
1250
01:35:33,353 --> 01:35:40,753
they stick the ones that stuck around learned that this isn't fake like like.
1251
01:35:42,351 --> 01:35:46,811
I know what you're saying. You know, I hear you that there's no way somebody
1252
01:35:46,811 --> 01:35:52,511
is this happy or excited, but they got it.
1253
01:35:52,531 --> 01:36:00,711
I think like after a couple of months, even Miss Karen and them saw like, like, let's go,
1254
01:36:01,031 --> 01:36:08,391
you know, this is, let's, this is it, you know, and they felt those, they felt that passion.
1255
01:36:10,071 --> 01:36:16,411
Yeah yeah i i think you know you helped turn the culture of this place around,
1256
01:36:16,991 --> 01:36:22,331
but is it almost single-handedly it was a tall it was a tall it was a tall it
1257
01:36:22,331 --> 01:36:28,931
was a big ask i would say from me this might but i but to be clear i wouldn't
1258
01:36:28,931 --> 01:36:34,551
let you quit look i had an I had an opportunity at Cane's.
1259
01:36:34,651 --> 01:36:38,471
I took like an interim GM position in Laurel.
1260
01:36:38,691 --> 01:36:46,551
I was the operations manager at Thibodeau, feeling good, feeling like I was on the up and up.
1261
01:36:46,991 --> 01:36:49,671
And I went to Laurel. They needed a GM.
1262
01:36:50,191 --> 01:36:52,191
And so I filled in that position.
1263
01:36:52,731 --> 01:36:56,431
They ended up offering me the restaurant permanently. Indiscriminately,
1264
01:36:56,471 --> 01:37:01,051
I declined, and my family, we were just not interested in moving to Long Mississippi.
1265
01:37:02,111 --> 01:37:03,531
It just wasn't in the cards.
1266
01:37:05,431 --> 01:37:09,291
But to answer your question, I think you may have asked me what that was like.
1267
01:37:10,311 --> 01:37:15,031
You had to do it there. Yeah. You had to step in and be the boss to a bunch
1268
01:37:15,031 --> 01:37:16,231
of people that had been there forever.
1269
01:37:17,131 --> 01:37:18,951
But they asked you to go there, why?
1270
01:37:20,071 --> 01:37:23,691
Because the GM retired? Because the school was struggling?
1271
01:37:23,691 --> 01:37:26,571
Struggling they they lost a gm in a
1272
01:37:26,571 --> 01:37:29,551
neighboring restaurant and so the gm
1273
01:37:29,551 --> 01:37:33,111
of the laurel restaurant needed to
1274
01:37:33,111 --> 01:37:39,271
fill in there which was my initial plan i i was actually supposed to go to hattiesburg
1275
01:37:39,271 --> 01:37:43,531
i was supposed to fill in there they made some last minute changes i needed
1276
01:37:43,531 --> 01:37:48,151
to fill in until they permanently replaced the gm and that i understood that
1277
01:37:48,151 --> 01:37:51,851
look it's an opportunity that You have to take those things when you work in
1278
01:37:51,851 --> 01:37:52,751
those corporate environments.
1279
01:37:52,931 --> 01:37:56,811
Like if something comes up, you hop on it. They sent an email.
1280
01:37:57,031 --> 01:37:59,571
It was a blast. It went to all the operations managers.
1281
01:38:00,111 --> 01:38:03,911
We're looking for a GM level OM to fill in a spot.
1282
01:38:05,011 --> 01:38:09,251
Yes, I'm in. Send me. I spent nine months there. It was hard.
1283
01:38:09,671 --> 01:38:11,951
Sully was young. It wasn't easy.
1284
01:38:12,551 --> 01:38:14,331
They stayed home. They did.
1285
01:38:14,951 --> 01:38:20,051
They did. I drove home when I could. It was difficult.
1286
01:38:20,151 --> 01:38:23,731
I had an older Nissan Maxima. Bless that car. It was awesome.
1287
01:38:25,103 --> 01:38:28,183
I stayed there for for nine months i they
1288
01:38:28,183 --> 01:38:31,123
they needed me for a length of time i stayed but yeah
1289
01:38:31,123 --> 01:38:34,543
the culture isn't mine i didn't
1290
01:38:34,543 --> 01:38:40,463
get to create anything there just like here it was already there yeah and so
1291
01:38:40,463 --> 01:38:47,183
that takes time and then you can layer on not being at home or you've got all
1292
01:38:47,183 --> 01:38:51,163
these kids at home yeah you've got your own set of problems it was extremely
1293
01:38:51,163 --> 01:38:52,963
stressful i lost all my hair.
1294
01:38:53,503 --> 01:38:59,743
It was, it was the most stressful time in my entire professional life working there.
1295
01:39:00,203 --> 01:39:04,523
But I met some great people. I made a move.
1296
01:39:04,903 --> 01:39:10,443
I did some things. They offered me the restaurant, which if you have,
1297
01:39:10,483 --> 01:39:15,043
like, if you have, if you have, if you have these dreams of working in quick
1298
01:39:15,043 --> 01:39:19,223
service, like if, if that's your calling, Cane's is the place to work.
1299
01:39:19,603 --> 01:39:27,683
It really is. they have everything. It really is a great place to work. But I said no.
1300
01:39:28,263 --> 01:39:32,323
I said no to the restaurant. They moved me back to Thibodeau,
1301
01:39:32,363 --> 01:39:40,923
where I resumed my position as an OM under someone that ruined my life.
1302
01:39:42,323 --> 01:39:47,763
I really did learn everything not to do from the person I worked for.
1303
01:39:48,743 --> 01:39:51,623
And then my family opened the
1304
01:39:51,623 --> 01:39:55,143
jimmy jones a family his name's
1305
01:39:55,143 --> 01:39:58,063
nick owens he's a really good
1306
01:39:58,063 --> 01:40:00,923
friend of mine we we're still in touch we talk
1307
01:40:00,923 --> 01:40:08,103
often he's brilliant their family he was an er nurse i guess i'm sorry if i
1308
01:40:08,103 --> 01:40:13,463
got that wrong it's a nurse rn we'll make sure he listens he and his family
1309
01:40:13,463 --> 01:40:18,783
decided to open a jimmy jones franchise and somebody recommended me he asked around,
1310
01:40:19,663 --> 01:40:23,183
like just his his crew of hey anybody
1311
01:40:23,183 --> 01:40:27,903
know someone that can run a sandwich shop or help us is that the first time
1312
01:40:27,903 --> 01:40:31,203
you met him i thought you had known him before okay he was an acquaintance i
1313
01:40:31,203 --> 01:40:35,523
think he might know chelsea i think i think we know nick well nick and nick's
1314
01:40:35,523 --> 01:40:40,743
41 i think he's we're close in age. I think we interacted.
1315
01:40:40,903 --> 01:40:44,623
There was this coffee shop in Tibeto called the Demi Toss where I worked.
1316
01:40:44,783 --> 01:40:47,863
So I mingled with him and his crew.
1317
01:40:47,903 --> 01:40:52,603
I think, maybe not on a personal level, but when they were opening the restaurant,
1318
01:40:52,723 --> 01:40:58,183
somebody that ate at Cane's said, this is your guy.
1319
01:40:58,423 --> 01:41:00,783
Just like what happened with Bourgeois.
1320
01:41:01,203 --> 01:41:05,523
Just like that somebody said, hey, you gotta get Phil. He's your guy.
1321
01:41:06,063 --> 01:41:10,903
And Nick called me and they him and his family made me an offer and I took it.
1322
01:41:12,941 --> 01:41:16,501
I guess the rest is history. I'm glad you liked it. Was that a new store?
1323
01:41:16,821 --> 01:41:22,061
It was. That opened? Yeah. So the new Bourgeois is not the first new store you
1324
01:41:22,061 --> 01:41:23,321
opened. It's not even the second.
1325
01:41:23,561 --> 01:41:27,161
It's not even the third. Because you opened the one in Thibodeau, too.
1326
01:41:27,281 --> 01:41:31,321
The Jimmy John's. I helped open the Jimmy John's in Houma, the Jimmy John's
1327
01:41:31,321 --> 01:41:33,981
in Thibodeau, and the Raising Cane's in Thibodeau. God.
1328
01:41:34,781 --> 01:41:36,241
What would we have done without you, Phil?
1329
01:41:37,961 --> 01:41:40,841
Just, who knows? Me neither. either
1330
01:41:40,841 --> 01:41:46,261
phil i have one more one more little something for you to listen to please no
1331
01:41:46,261 --> 01:41:53,801
i gotta get to bowling if you would define your leadership style and how you
1332
01:41:53,801 --> 01:41:57,261
like to impact the team you work with every day to help them feel motivated
1333
01:41:57,261 --> 01:41:59,941
and accomplished oh lord.
1334
01:42:02,121 --> 01:42:06,681
Chris again but i'm so happy he played along it was super last minute and And
1335
01:42:06,681 --> 01:42:09,601
he was, I mean, right on time.
1336
01:42:10,161 --> 01:42:16,001
Hey, you don't know what it's like for Chris to ask you something, you know?
1337
01:42:16,521 --> 01:42:19,861
You better have an answer now. Hey, will you need me to play it again?
1338
01:42:20,481 --> 01:42:22,801
Hey, one more time. Play it one more time. Picture him standing in front of
1339
01:42:22,801 --> 01:42:26,441
you, staring you in the eyes when he says this. No, no, no, no. This isn't new.
1340
01:42:26,561 --> 01:42:30,621
Picture you're in the drive-thru at the Canes in Thibodeau, and the window opens.
1341
01:42:31,361 --> 01:42:35,521
If you would, define your leadership style and how you like to impact the team
1342
01:42:35,521 --> 01:42:40,081
you work with every day to help them feel motivated and accomplished. Okay.
1343
01:42:42,221 --> 01:42:48,101
My leadership style is very interpersonal.
1344
01:42:49,581 --> 01:42:55,481
I do develop personal relationships with people.
1345
01:42:55,601 --> 01:43:03,721
I think it helps. I think that when someone imagines working here that has been
1346
01:43:03,721 --> 01:43:09,921
here, they imagine how I feel like I play the influential role.
1347
01:43:09,921 --> 01:43:14,241
I feel like I have an impact in that regard.
1348
01:43:14,441 --> 01:43:20,541
And that's that maybe, you know, some, some of the styles of management that
1349
01:43:20,541 --> 01:43:27,321
I've seen before, like, maybe, maybe you don't want to, maybe you don't want to hear from your boss.
1350
01:43:27,421 --> 01:43:32,921
So that motivates you to do a good job. Like, man, I really don't want anybody
1351
01:43:32,921 --> 01:43:36,061
to ask me about the freezer. So I'm going to make sure it's right. Right.
1352
01:43:36,321 --> 01:43:46,841
I think I think more of my mindset is that like somebody might do a task and
1353
01:43:46,841 --> 01:43:49,401
feel good about it because they don't want to let me down.
1354
01:43:49,861 --> 01:43:55,941
And and it I got that from from from the first time I ever had a management
1355
01:43:55,941 --> 01:44:02,881
position that I was different, that I wasn't that dictator. I wasn't the military presence.
1356
01:44:02,961 --> 01:44:08,141
I wasn't disciplined, but my patience level was really high.
1357
01:44:09,710 --> 01:44:15,550
It connects to my parenting. My wife will say today that I am the most patient
1358
01:44:15,550 --> 01:44:18,510
person she's ever met as a dad.
1359
01:44:18,930 --> 01:44:25,070
And I love that. I really do feel like I've been in the pits.
1360
01:44:25,290 --> 01:44:28,050
I've done the job.
1361
01:44:28,710 --> 01:44:35,150
It's been hard. And I'm here now because of the time and the effort I put in.
1362
01:44:35,230 --> 01:44:40,470
And you can get And I'm here with you every step of the way.
1363
01:44:40,510 --> 01:44:47,430
Like we are going to achieve these goals that I present to you together.
1364
01:44:47,810 --> 01:44:49,970
And it's been working out.
1365
01:44:50,410 --> 01:44:57,750
You know, I want people to feel like they leave here every day making a difference.
1366
01:44:57,750 --> 01:45:02,630
And I ask, and I truly inquire about those moments.
1367
01:45:02,830 --> 01:45:08,850
Who did you impact today? What customer was impacted by you today?
1368
01:45:09,710 --> 01:45:13,830
You know, those little moments are everything to me.
1369
01:45:14,850 --> 01:45:21,610
So patience is tough, man. The military style leadership or the dictator style leader,
1370
01:45:21,730 --> 01:45:25,470
I think it comes from, I never thought about it until you just said it,
1371
01:45:25,510 --> 01:45:31,610
but really stems from a lack of patience is I see the problem and I need it fixed this second,
1372
01:45:31,710 --> 01:45:38,370
but you really don't, you know, really have more time than that to fix, to fix every problem.
1373
01:45:38,430 --> 01:45:42,070
And probably it's probably better to be a little more patient and fix it the
1374
01:45:42,070 --> 01:45:46,970
right way rather than rush through a fix that's going to piss everyone off, you know?
1375
01:45:47,130 --> 01:45:51,410
Well, in parenting, parenting, that, that really strikes a chord with me because,
1376
01:45:51,890 --> 01:45:55,950
Because I don't remember my mom or dad yelling at me very often.
1377
01:45:56,730 --> 01:45:59,890
Yeah, my main motivation was I didn't want to let them down.
1378
01:45:59,990 --> 01:46:01,370
I did not want to disappoint them.
1379
01:46:02,030 --> 01:46:05,830
And how did they do that? How do you do it? Because that's the kind of parent I want to be.
1380
01:46:06,710 --> 01:46:08,750
It's hard. All right, perfect.
1381
01:46:10,421 --> 01:46:13,321
Can you just tell us everything we need to know? Hey, it comes from...
1382
01:46:13,321 --> 01:46:14,961
It's just that I'd be a good dad, too.
1383
01:46:15,121 --> 01:46:19,721
You know this, that DISC profile analysis? I think it's...
1384
01:46:20,881 --> 01:46:27,641
So, D is for discipline, which you can imagine as a military sort of environment.
1385
01:46:28,721 --> 01:46:32,261
The I is influence, which is me.
1386
01:46:32,461 --> 01:46:42,101
Like a person that can influence people to achieve goals. The S is for steady, which that's patience.
1387
01:46:42,841 --> 01:46:47,301
And then the C is, what is the C?
1388
01:46:48,181 --> 01:46:55,661
Compliance. So that's your rule following, sort of.
1389
01:46:55,701 --> 01:46:59,941
Your ability to adhere to standards, I guess.
1390
01:46:59,941 --> 01:47:07,001
And so, so when you mark mine out, I'm really low discipline,
1391
01:47:07,261 --> 01:47:10,721
but my influence and steady are really high.
1392
01:47:11,021 --> 01:47:17,561
They're just, that's all I have. So my patience and my influential range are
1393
01:47:17,561 --> 01:47:23,141
really high and my discipline and compliance are really low, faulty low.
1394
01:47:23,141 --> 01:47:26,001
Like i think most people hearing
1395
01:47:26,001 --> 01:47:29,261
that would think that that's really strange
1396
01:47:29,261 --> 01:47:32,301
and not what you want a manager and they're
1397
01:47:32,301 --> 01:47:39,561
all wrong yeah i think it's important that i'm part of a team like i i don't
1398
01:47:39,561 --> 01:47:45,741
think i can exist independently of the astronomical minds that are here today
1399
01:47:45,741 --> 01:47:50,261
but yeah it's it's hard It's hard. It's hard.
1400
01:47:50,381 --> 01:47:56,641
Even Chris, if he listens, will say that Phil shoots from the hip,
1401
01:47:56,681 --> 01:47:58,921
right? There is no planning.
1402
01:47:59,941 --> 01:48:06,561
Nothing is involved prior to showing up and making calls when things go wrong, right?
1403
01:48:08,153 --> 01:48:13,393
But it's good calls, you know? Like, I don't like that about you.
1404
01:48:13,473 --> 01:48:17,233
I don't like that you don't do these things that I want.
1405
01:48:17,433 --> 01:48:22,373
But what you're doing is working, and I don't know how. I don't know how you're succeeding.
1406
01:48:22,953 --> 01:48:26,973
I'm here for it. I'm going to try to watch from a distance. Dude,
1407
01:48:27,013 --> 01:48:28,833
it's all intangibles. It is.
1408
01:48:29,213 --> 01:48:32,313
Dude, I said this right when we started.
1409
01:48:32,733 --> 01:48:40,193
And you know this. I've never been left to my own devices as much as here Do you know that like?
1410
01:48:40,673 --> 01:48:44,613
It's hard to work at those corporate places. They are literally breathing down your neck.
1411
01:48:44,753 --> 01:48:52,213
They are watching your every maneuver And here I feel like I can fail And move
1412
01:48:52,213 --> 01:48:55,733
on like that didn't work. What's next? What's next?
1413
01:48:56,093 --> 01:49:00,793
What's next over and over again until we find something that works and it works
1414
01:49:00,793 --> 01:49:05,853
and if it doesn't work We'll move on together and say that didn't work.
1415
01:49:06,033 --> 01:49:12,913
What's next? And now have something, you know, we'll have something and it may
1416
01:49:12,913 --> 01:49:14,353
or may not work, but it's exciting.
1417
01:49:14,913 --> 01:49:18,393
And it keeps like the entrepreneurship alive,
1418
01:49:18,753 --> 01:49:23,973
you know, like we're really testing waters here and it's a new building and
1419
01:49:23,973 --> 01:49:29,613
we have a new staff and it really is exciting to be to pull the trigger on some
1420
01:49:29,613 --> 01:49:31,153
things that you aren't sure about.
1421
01:49:31,153 --> 01:49:35,213
Phil was so excited about the new store and I was so scared.
1422
01:49:36,413 --> 01:49:43,673
It's weird coming from somebody a place that has 20 years of trial and error
1423
01:49:43,673 --> 01:49:55,933
you do this this works don't sway to hey Phil we need help with customer service you hired good luck,
1424
01:49:56,673 --> 01:50:01,233
there's a customer right there and here's a lot of rope So do what you want with it.
1425
01:50:01,313 --> 01:50:04,333
I'll talk to you in a month and you can tell me how it's going.
1426
01:50:04,653 --> 01:50:09,133
You know, how weird of a, dude, that's a shift.
1427
01:50:09,773 --> 01:50:14,353
This is interesting, Phil. What if you, I'm not going to say would reverse the
1428
01:50:14,353 --> 01:50:19,673
order, but say you would give a seminar for a big franchise company,
1429
01:50:19,853 --> 01:50:21,273
a big corporate structure.
1430
01:50:21,993 --> 01:50:26,713
What are some things that you living in this world, in this kind of wild west
1431
01:50:26,713 --> 01:50:28,493
mom and pop shop environment?
1432
01:50:29,053 --> 01:50:32,913
What are some things that you could take and you know if you implemented some
1433
01:50:32,913 --> 01:50:37,753
of these ideas that maybe the corporate world doesn't have? That they would be more so shit,
1434
01:50:39,841 --> 01:50:42,961
Hey, listen, Shane, you know they call me Corporate Phil, right?
1435
01:50:43,421 --> 01:50:46,421
Yeah, we told them to call you that. Did you? That was you?
1436
01:50:48,041 --> 01:50:52,041
Hey, you know why? Because I was appalled.
1437
01:50:54,641 --> 01:50:58,541
The just haphazardness of wrapping some burritos.
1438
01:50:58,981 --> 01:51:02,681
I just, like, hey, how much does that weigh? I don't know.
1439
01:51:03,601 --> 01:51:07,161
How much is in there? I don't know. Like, what do you mean?
1440
01:51:07,641 --> 01:51:10,961
Mean how what do you mean you don't know that's hard
1441
01:51:10,961 --> 01:51:14,801
that was my deconstruction i'll
1442
01:51:14,801 --> 01:51:17,641
use that that term we had to we had
1443
01:51:17,641 --> 01:51:21,601
to break you down in order to build you back up they don't call me corporate
1444
01:51:21,601 --> 01:51:26,801
phil anymore i think i've assimilated into like the it's a good you would have
1445
01:51:26,801 --> 01:51:32,661
a tough time going back to corporate life i would have a hard time and so and
1446
01:51:32,661 --> 01:51:36,941
so with that man Man, Shane, I don't know.
1447
01:51:37,901 --> 01:51:45,321
It would be really tough for me. I know what makes us tick. Isn't it weird? I know, yeah.
1448
01:51:46,381 --> 01:51:48,541
Like, I see the passion from you and Bo.
1449
01:51:49,781 --> 01:51:55,681
Imagine being in those corporate environments and not getting this. On purpose.
1450
01:51:57,201 --> 01:52:02,601
It's not an accident. They really are not... They do not... Dude, it...
1451
01:52:05,121 --> 01:52:12,221
It's hard to imagine someone that's really high up in the company mandating change.
1452
01:52:13,721 --> 01:52:21,821
And I mean mandating, like incorporating these life-changing litigation,
1453
01:52:22,301 --> 01:52:27,261
whatever you want to call it, to a restaurant that you operate on a daily basis
1454
01:52:27,261 --> 01:52:31,541
that they have no ties to. Like, you're in the pits.
1455
01:52:32,181 --> 01:52:37,261
You're working with people every day. You're struggling. You're making labor.
1456
01:52:37,481 --> 01:52:40,941
And all these things are piling up on you.
1457
01:52:41,001 --> 01:52:45,741
And somebody from corporate that doesn't work in a restaurant thinks that they know everything.
1458
01:52:46,181 --> 01:52:48,221
And it's really, really hard.
1459
01:52:48,801 --> 01:52:51,901
It's a really tough competitive environment to be in.
1460
01:52:52,541 --> 01:52:57,281
I appreciate Chris for everything he's ever taught me. I know it's probably hard.
1461
01:52:57,441 --> 01:53:01,041
I hit the jackpot. I will never.
1462
01:53:02,421 --> 01:53:09,421
I'll say this. How important it is for somebody to attach to the mission and
1463
01:53:09,421 --> 01:53:16,141
vision of a company, especially this one, especially one that's so old and on the fourth generation,
1464
01:53:16,281 --> 01:53:20,241
how invaluable it is to feel that.
1465
01:53:22,602 --> 01:53:26,262
Would have trouble communicating that to a corporate regional director.
1466
01:53:26,902 --> 01:53:34,342
Like you, you make me believe in you and in your company.
1467
01:53:34,522 --> 01:53:37,602
That's hard. They might, it might be lost.
1468
01:53:38,182 --> 01:53:43,642
Well, something you've told me so many times that has taken me a long time to
1469
01:53:43,642 --> 01:53:46,402
understand is you've told me,
1470
01:53:46,462 --> 01:53:49,322
do you know how lucky I am
1471
01:53:49,322 --> 01:53:52,242
to come to work every day with the owner
1472
01:53:52,242 --> 01:53:55,342
of the the company oh yeah yeah i
1473
01:53:55,342 --> 01:53:59,642
said that to see often but i never understood that i'm like well i don't i don't
1474
01:53:59,642 --> 01:54:03,262
really i don't know what that means where where else would i be or where else
1475
01:54:03,262 --> 01:54:07,362
would the owner of the company be but i guess hearing you talk about some of
1476
01:54:07,362 --> 01:54:10,562
the things you just talked about it's kind of starting to make a little hey
1477
01:54:10,562 --> 01:54:14,622
i said that to him he runs uh she was a concrete here and.
1478
01:54:15,202 --> 01:54:21,922
I've told him these things he's he's in the same boat but how beautiful it is to work with,
1479
01:54:22,462 --> 01:54:25,362
the owners and the owner of the
1480
01:54:25,362 --> 01:54:28,362
company every day that i don't have
1481
01:54:28,362 --> 01:54:31,362
to there's man it's a
1482
01:54:31,362 --> 01:54:34,882
direct path i hope that i don't annoy
1483
01:54:34,882 --> 01:54:42,982
you no i but no it's it's something that i never had i worked at canes for seven
1484
01:54:42,982 --> 01:54:52,502
years and met todd once and i work in the same state as the owner of raising and I met him once,
1485
01:54:52,682 --> 01:54:54,782
and it didn't feel right.
1486
01:54:56,995 --> 01:55:04,095
I felt, I felt, and maybe I'm not over it yet. Be careful, maybe he's listening.
1487
01:55:04,395 --> 01:55:10,935
But I didn't feel, you know, Chris, Chris introduced us. And Chris is pumped.
1488
01:55:11,715 --> 01:55:16,195
Chris is in my corner, dude. And he said, Todd, this is Phil.
1489
01:55:16,275 --> 01:55:19,775
He's been running the Laurel store for you. Hi, Phil.
1490
01:55:20,995 --> 01:55:27,435
Okay, we'll see you. And I built this moment up. forever in my head.
1491
01:55:28,035 --> 01:55:32,675
I thought it was going to be something glorious and it wasn't,
1492
01:55:32,675 --> 01:55:36,795
but it was just what it is.
1493
01:55:36,955 --> 01:55:43,855
That is, that is a true representation of working for a company that has 700 restaurants.
1494
01:55:44,535 --> 01:55:47,795
You know, it's hard. I don't, it's not his fault.
1495
01:55:48,235 --> 01:55:53,095
You got any stories about dog canes good stories yeah just good ones please
1496
01:55:53,095 --> 01:55:56,355
good story don't tell us about the time you know.
1497
01:55:57,275 --> 01:56:00,635
You know good story there's there's
1498
01:56:00,635 --> 01:56:03,715
one there's there is a good story i remember this
1499
01:56:03,715 --> 01:56:06,835
one moment maybe i hope chris
1500
01:56:06,835 --> 01:56:10,155
remembers this if he's listening there was
1501
01:56:10,155 --> 01:56:13,715
a huge group of people that
1502
01:56:13,715 --> 01:56:17,055
came in shortly before close and they
1503
01:56:17,055 --> 01:56:20,375
you know it was to be clear this is the homestore and
1504
01:56:20,375 --> 01:56:23,855
shortly before close means 4 a.m no no it
1505
01:56:23,855 --> 01:56:27,575
was a weeknight i think we closed at 11 i might be making that up maybe 10 or
1506
01:56:27,575 --> 01:56:34,895
11 big group comes in they all order it's it's a it's a good deal we it was
1507
01:56:34,895 --> 01:56:41,075
awesome we're closing up we're cleaning and then there's ruckus there's,
1508
01:56:41,695 --> 01:56:45,135
there's shit flying in the front lobby.
1509
01:56:45,935 --> 01:56:50,195
Cane sauce, chicken. The food fight? Boxes. Yeah.
1510
01:56:50,735 --> 01:56:56,935
Lovely. There is cane sauce on the fans, on the windows and I'm scared.
1511
01:56:57,495 --> 01:57:02,355
The crew members are scared. We have young people. They don't know what's going on.
1512
01:57:02,835 --> 01:57:07,595
It's rowdy. People are fighting and throwing food up front. It was not good.
1513
01:57:07,775 --> 01:57:13,555
It was one of the worst moments I've had in, in the business.
1514
01:57:14,995 --> 01:57:22,195
And they were all running outside and getting in their cars and peeling out
1515
01:57:22,195 --> 01:57:23,875
in the parking lot and trying to leave.
1516
01:57:23,995 --> 01:57:29,155
And I got in the only exit that the parking lot had and didn't let him leave.
1517
01:57:30,335 --> 01:57:35,795
And Hey, I was, Hey, that's bold. Hey, I was a brick wall. they were going to
1518
01:57:35,795 --> 01:57:37,935
have to kill me to leave. Hey.
1519
01:57:39,995 --> 01:57:42,715
That's how much I bought into the mission and vision statement.
1520
01:57:43,155 --> 01:57:47,115
Any, anyway, I stood there, I was yelling. I,
1521
01:57:47,917 --> 01:57:50,657
didn't let him leave i was gonna call the
1522
01:57:50,657 --> 01:57:53,417
cops in the parking lot you're gonna have to
1523
01:57:53,417 --> 01:57:56,537
kill me they're coming right now you have
1524
01:57:56,537 --> 01:58:00,177
one second or you can just go clean yeah you have one second to turn around
1525
01:58:00,177 --> 01:58:07,837
and every single person grabbed a towel and or a broom so it's badass it was
1526
01:58:07,837 --> 01:58:13,957
it was in it was really something that i will never forget it it was on camera it was a weird.
1527
01:58:14,537 --> 01:58:17,337
There's a weird thing it was one of
1528
01:58:17,337 --> 01:58:21,137
the weirdest moments i've had in it working but
1529
01:58:21,137 --> 01:58:24,817
the lobby got cleaned and they apologized and
1530
01:58:24,817 --> 01:58:27,757
had a good night and so did i was it
1531
01:58:27,757 --> 01:58:30,857
weirder than when the car crashed into the building no
1532
01:58:30,857 --> 01:58:34,137
and there was mustard and
1533
01:58:34,137 --> 01:58:37,157
syrup and pepper jelly
1534
01:58:37,157 --> 01:58:39,957
and god knows what else you think that's what i think about when
1535
01:58:39,957 --> 01:58:43,717
i think about the car crash on everything thing and how come
1536
01:58:43,717 --> 01:58:49,037
you let that guy leave without cleaning well yeah
1537
01:58:49,037 --> 01:58:52,837
we didn't have the mission vision statement hey when
1538
01:58:52,837 --> 01:58:55,737
i made the corner after the sound i saw miss
1539
01:58:55,737 --> 01:58:58,637
jenny's head in your lap you're cradling her like in the
1540
01:58:58,637 --> 01:59:01,317
movies but can i tell you something and my
1541
01:59:01,317 --> 01:59:04,537
first thought is oh god jenny's jenny's dying
1542
01:59:04,537 --> 01:59:08,457
right now listen she flew 10 feet way
1543
01:59:08,457 --> 01:59:12,037
more yeah i thought it was it the table's
1544
01:59:12,037 --> 01:59:15,077
nine foot hey it was just like the movies you had
1545
01:59:15,077 --> 01:59:18,637
her head in your lap she threw 14 feet if you
1546
01:59:18,637 --> 01:59:22,657
if you look if you look at the crash if you're
1547
01:59:22,657 --> 01:59:27,637
if you're one of the lucky people that have seen the car you know that it's
1548
01:59:27,637 --> 01:59:34,177
like whatever you're imagining it's way worse but you know i dude this is real
1549
01:59:34,177 --> 01:59:41,557
some some people think that a car idled through the front door i don't It was going 50.
1550
01:59:41,757 --> 01:59:47,677
The entire car hit the office wall in the building, in the back of the building.
1551
01:59:48,017 --> 01:59:56,237
And so if I was... I think me and Stacy were kind of collectively helping a
1552
01:59:56,237 --> 01:59:57,977
customer, and it happened.
1553
01:59:58,397 --> 02:00:04,517
And Stacy was simultaneously cleaning the saw. So we were kind of getting close. And it was like...
1554
02:00:06,030 --> 02:00:10,590
Never been hit by a concussion grenade, but It was instantaneous.
1555
02:00:10,790 --> 02:00:17,310
It was this loud, concussion style fogginess and ringing in my ears because
1556
02:00:17,310 --> 02:00:20,050
it was loud, loud, loud, loud.
1557
02:00:20,430 --> 02:00:24,910
It's a fog of war, bro. And then you kind of, and then your vision,
1558
02:00:25,010 --> 02:00:32,810
because you've been jolted, I guess, you see it, and then I see Jenny in,
1559
02:00:33,650 --> 02:00:38,790
that part of the cabinet that I guess took the worst blow, had all the tools
1560
02:00:38,790 --> 02:00:41,930
and, and they were on top of her.
1561
02:00:42,010 --> 02:00:48,230
They were, she was literally covered with equipment, like from the, from the counter.
1562
02:00:48,490 --> 02:00:53,310
She had been leaning on that front counter that the car hit and it sent her
1563
02:00:53,310 --> 02:00:54,650
to the back of the building. Yeah.
1564
02:00:54,890 --> 02:01:00,870
And, and along with everything else. So I, I was fortunate enough to have been on the other side.
1565
02:01:00,970 --> 02:01:04,670
I was up front, but I didn't get crushed, you know?
1566
02:01:04,890 --> 02:01:14,090
And I mean, you, you can watch me like just aim my vision on Jenny because she's
1567
02:01:14,090 --> 02:01:16,430
a delicate, sweet old lady, you know?
1568
02:01:16,430 --> 02:01:24,390
And I, and you can see me just the line like, Hey, holy shit, please be all right.
1569
02:01:24,490 --> 02:01:33,370
And I'm literally great like you described it was just such this is ordeal that happened so quick.
1570
02:01:35,098 --> 02:01:38,098
So happy everybody turned out okay it could have
1571
02:01:38,098 --> 02:01:41,678
been i don't know how her or lacy didn't die much
1572
02:01:41,678 --> 02:01:44,498
less sustain she had a sprained ankle
1573
02:01:44,498 --> 02:01:49,898
yeah if a missile would have came in the building in the same spot the building
1574
02:01:49,898 --> 02:01:55,978
wouldn't have looked any different that's true that's true hey same speed hey
1575
02:01:55,978 --> 02:02:02,958
all i remember it was this dude this young guy opening the door and going i didn't do
1576
02:02:03,078 --> 02:02:07,258
it oh my what you didn't
1577
02:02:07,258 --> 02:02:10,098
do what this how else did it get in here
1578
02:02:10,098 --> 02:02:14,298
what did right huh man
1579
02:02:14,298 --> 02:02:25,458
hey how amazing was the aftermath it was awesome it was a combination it was
1580
02:02:25,458 --> 02:02:30,498
a lot of vomiting i'll be honest i do remember mostly the good things I'm glad.
1581
02:02:31,398 --> 02:02:34,798
Like the Quill eggs? I mostly remember the Perkles coming and patching.
1582
02:02:35,538 --> 02:02:40,858
No, I mostly remember the Perkles being there before the cops and starting to
1583
02:02:40,858 --> 02:02:43,118
put up plywood to cover the hole.
1584
02:02:43,698 --> 02:02:47,898
I remember the fire department. They came in a golf cart, right? Or a four-wheeler.
1585
02:02:48,338 --> 02:02:50,938
Yeah. Like four of them on it. And they just pulled up and said,
1586
02:02:51,038 --> 02:02:54,218
what you need? Yeah. I think it was Jude, Buckwheat. Buckwheat.
1587
02:02:54,658 --> 02:02:58,398
Two other guys. What y'all need? and i remember
1588
02:02:58,398 --> 02:03:01,258
dude checking on everybody and they
1589
02:03:01,258 --> 02:03:06,038
were fine and i couldn't understand but i'm still like getting the ambulance
1590
02:03:06,038 --> 02:03:13,478
to make sure hey you know you know i remember very clearly you coming coming
1591
02:03:13,478 --> 02:03:19,578
in there i remember very clearly i like i mean you described to me
1592
02:03:19,678 --> 02:03:23,818
holding Jenny and I was like, call 9-1-1 right now.
1593
02:03:23,978 --> 02:03:28,058
Yeah. That's all the first thing that I saw. And that was the only thing that
1594
02:03:28,058 --> 02:03:31,098
I focused on for the first minute.
1595
02:03:31,178 --> 02:03:34,338
Like I didn't even look around. I'm like, Jenny's dying. Yeah.
1596
02:03:35,486 --> 02:03:40,846
Fine she's perfectly fine yeah no injuries but the way you had her head credited
1597
02:03:40,846 --> 02:03:44,846
on your lap i've seen movies man that's not how dude it always ends bad like
1598
02:03:44,846 --> 02:03:46,766
that you know you know what i mean,
1599
02:03:47,446 --> 02:03:56,726
i wish i wish i i know i want her to maybe tell me what happened the 14 feet you know between,
1600
02:03:57,426 --> 02:04:04,326
hey she was there she was airborne it was it was just really something and no one appreciates it
1601
02:04:04,406 --> 02:04:07,646
until they watch it yeah and and
1602
02:04:07,646 --> 02:04:10,706
dude the people that i showed that to like chris
1603
02:04:10,706 --> 02:04:13,926
what they were flabbergasted like
1604
02:04:13,926 --> 02:04:16,706
what like yeah
1605
02:04:16,706 --> 02:04:21,666
the car isn't in the building and everybody's fine and then it's all the way
1606
02:04:21,666 --> 02:04:26,026
in in a snap yeah the camera doesn't have enough yeah because it's going so
1607
02:04:26,026 --> 02:04:32,846
fat yeah and in the video like you see lacy so she's on the other side of the
1608
02:04:32,846 --> 02:04:34,906
counter i think She was restocking the shelf or something.
1609
02:04:35,026 --> 02:04:39,626
But at the time she was facing the counter and talking to one,
1610
02:04:39,666 --> 02:04:44,526
to somebody on the other side of the counter and the car came in and she disappears.
1611
02:04:44,586 --> 02:04:48,946
It passed inches from her, but she disappears in the smoke and debris.
1612
02:04:49,586 --> 02:04:54,506
And then when it clears, she's just standing there. She got pelted in the back
1613
02:04:54,506 --> 02:04:57,366
of her head and back by that entire shelf of stuff.
1614
02:04:57,966 --> 02:05:02,826
Syrup and. But dude, we had girls with like legitimate PTSD for months.
1615
02:05:04,006 --> 02:05:09,506
Lacey had headaches and, dude, girls were, like, they had to go home because they were scared.
1616
02:05:09,706 --> 02:05:12,746
Do you know, do you know, I started in 2018.
1617
02:05:13,706 --> 02:05:18,966
Yeah. Yeah. There was a car crash. There was a hurricane. There was COVID. Yeah.
1618
02:05:19,386 --> 02:05:23,586
And I was fine. Hey, I was fine coasting at Jimmy John's.
1619
02:05:25,386 --> 02:05:29,606
Jimmy John's didn't have no car through the building. Yeah. They probably did all right for COVID.
1620
02:05:30,426 --> 02:05:37,066
I know. Yeah. They got the drive-thru. You know, my first, my first like three
1621
02:05:37,066 --> 02:05:42,386
or four years here were just, yeah, it was a lot of, a lot of thinking about
1622
02:05:42,386 --> 02:05:43,486
if you made the right decision.
1623
02:05:45,186 --> 02:05:50,266
And it's funny. I, I listened to the, I listened to the pot, your, your podcast.
1624
02:05:50,726 --> 02:05:54,686
And I think right towards the end, you mentioned that.
1625
02:05:55,566 --> 02:05:59,726
I think when I came in for the interview, you had mentioned within a year you
1626
02:05:59,726 --> 02:06:01,146
wanted a new store opened.
1627
02:06:01,586 --> 02:06:04,726
Yeah. Yeah. Yeah, you said that. Yeah, 2018. I was like, we're about a year
1628
02:06:04,726 --> 02:06:08,506
out. Yeah, I know. I said, okay, let's, okay, I'm in.
1629
02:06:09,686 --> 02:06:13,886
And it was, yeah, it was way later. Four to five years later, yeah. Yeah.
1630
02:06:14,846 --> 02:06:17,666
Okay, you were also there for the Pawpaw crash in the building.
1631
02:06:17,806 --> 02:06:20,486
It was just me, you, and Shane. Not into the building, into the body.
1632
02:06:21,906 --> 02:06:24,686
Yeah, that was something. What else, dude?
1633
02:06:24,726 --> 02:06:31,146
Give us some good bourgeois stories or Chili's or Jimmy Jam's or whatever you got. Shucks.
1634
02:06:33,064 --> 02:06:36,364
What's the best thing to order at Jimmy John's? We already know that.
1635
02:06:36,564 --> 02:06:39,864
The Beefy Crunch. Is that a number? No, they don't have it anymore.
1636
02:06:40,604 --> 02:06:46,884
Okay. God. Golly. Nick, get the Beefy Crunch, man. Come on, Nick. The Beef Crunch.
1637
02:06:47,324 --> 02:06:53,724
Hey, it was, yeah, hey, I'm a fan. I go to Jimmy John's often.
1638
02:06:54,504 --> 02:06:59,084
I've been on the BLTs lately. The number one is ham and cheese,
1639
02:06:59,244 --> 02:07:01,904
and it is amazing. I get that every time.
1640
02:07:02,444 --> 02:07:07,324
All right, Phil, how about maybe some things you've learned along your journey,
1641
02:07:07,464 --> 02:07:14,784
starting back way back when, up until now, that maybe you feel like you need to pass on?
1642
02:07:14,844 --> 02:07:18,244
And I know you mentioned some things you want to pass on to Sully,
1643
02:07:18,384 --> 02:07:21,504
but maybe not to Sully, maybe just to everyone.
1644
02:07:21,984 --> 02:07:25,804
I know we talked about this the other day at our little meeting in the office,
1645
02:07:25,884 --> 02:07:32,284
and this is deep. I really do want to make a difference.
1646
02:07:32,504 --> 02:07:38,524
I really do want to have a positive impact in the world.
1647
02:07:38,644 --> 02:07:47,944
I want to be remembered for my contributions to,
1648
02:07:48,144 --> 02:07:57,304
I guess, I don't want to say altruism, but looking out for other people in a selfless sense.
1649
02:07:57,304 --> 02:08:00,904
But that I truly feel
1650
02:08:00,904 --> 02:08:08,924
a connection and that the life is hard and it's it's filled with disappointment
1651
02:08:08,924 --> 02:08:18,124
and triumphs and ups and downs and that we're here together and that I've been there,
1652
02:08:18,224 --> 02:08:22,204
especially to the young people that I work with and my kids,
1653
02:08:22,244 --> 02:08:24,524
that I understand pain and suffering.
1654
02:08:24,524 --> 02:08:28,064
And maybe more than someone should.
1655
02:08:29,832 --> 02:08:32,752
So, and I contemplated this earlier, Shane.
1656
02:08:32,932 --> 02:08:39,012
I thought about who would I be if I grew up different.
1657
02:08:39,492 --> 02:08:42,152
And I'm not sure that I want to be.
1658
02:08:42,632 --> 02:08:47,772
I'm happy with the way I turned out. I have things to share.
1659
02:08:48,112 --> 02:08:55,492
I have, I really do feel like I can lift people up. And I want to pass down,
1660
02:08:55,592 --> 02:09:00,892
especially to my kids, that you can make a difference.
1661
02:09:00,952 --> 02:09:08,632
And that your attitude and positive mentality can change everything.
1662
02:09:09,592 --> 02:09:15,452
Is that fair? Sure can. It can. And it has, dude. But thanks. It has.
1663
02:09:16,272 --> 02:09:21,532
Thanks, Shane. But look, you can use your powers for evil too, Shane.
1664
02:09:22,752 --> 02:09:30,852
Somebody that's negative and can't find the good things, they can bring people down.
1665
02:09:31,312 --> 02:09:34,552
Yeah. You know, your thoughts and emotions don't live in a bubble.
1666
02:09:34,632 --> 02:09:37,272
They affect everybody around you. All right.
1667
02:09:38,072 --> 02:09:43,132
Bo, got anything else? This is awesome. If you didn't learn anything from listening
1668
02:09:43,132 --> 02:09:46,252
to this, you can walk right down the street.
1669
02:09:47,192 --> 02:09:51,052
You can go somewhere else. Hey, I was really nervous to do this podcast.
1670
02:09:51,052 --> 02:09:53,952
If you didn't know no this is really awesome you did amazing
1671
02:09:53,952 --> 02:09:59,292
dude i i learned a lot listening to us talk even though we do it all the time
1672
02:09:59,292 --> 02:10:06,112
you're a brilliant and good person good father great manager and a huge asset
1673
02:10:06,112 --> 02:10:12,472
to this company so maybe i don't tell you enough but we really depend on
1674
02:10:12,552 --> 02:10:18,792
you and we love you bud it's good well what
1675
02:10:18,792 --> 02:10:27,732
what next hey hey anything's next hey really thanks anything's next i feel like
1676
02:10:27,732 --> 02:10:36,332
i i feel like my life has changed since i started here it really was, it really,
1677
02:10:36,452 --> 02:10:41,712
things changed for me at home, at work.
1678
02:10:42,252 --> 02:10:48,652
My entire outlook of what should drive a company and everything changed.
1679
02:10:48,832 --> 02:10:55,452
It was a paradigm shift of, it was, hey, I'm here. It's a ride.
1680
02:10:55,672 --> 02:11:01,652
It's hard. We're stressed sometimes, but we're in it and we can put our
1681
02:11:01,692 --> 02:11:05,812
heads together and really figure out what's what the next steps are isn't that
1682
02:11:05,812 --> 02:11:11,952
great yeah it's really great i really do appreciate really do appreciate it
1683
02:11:11,952 --> 02:11:13,532
you know thanks for having me.
1684
02:11:15,232 --> 02:11:21,472
Yeah but can't wait till the next one will be yeah all right guys good one bye.
1685
02:11:26,640 --> 02:11:40,560
Music.
1686
02:11:40,401 --> 02:11:43,141
You think needs to hear it um you know if you got
1687
02:11:43,141 --> 02:11:46,021
a little something from it you got some little goose pimples or it just
1688
02:11:46,021 --> 02:11:48,841
gave you some feel goods um you know send
1689
02:11:48,841 --> 02:11:52,841
it to someone else let them let them feel that too and if you loved it please
1690
02:11:52,841 --> 02:11:58,021
leave us a five star review that'll really help out and if you only loved it
1691
02:11:58,021 --> 02:12:02,401
like four stars or so please do not leave a review same thing with the one through
1692
02:12:02,401 --> 02:12:07,181
three not interested in any of those only five stars um if you have any personal
1693
02:12:07,381 --> 02:12:11,981
questions or comments about the episode, shoot them over to bourgeois meat market
1694
02:12:11,981 --> 02:12:15,821
on Facebook or Instagram and we'll reach back out.
1695
02:12:15,901 --> 02:12:21,141
And if you have any ideas for any cool future guests, please shoot those over
1696
02:12:21,141 --> 02:12:25,721
to, we're all always interested in hearing, um, who else is out there and what
1697
02:12:25,721 --> 02:12:28,081
kind of cool stories we might be able to bring into this place.
1698
02:12:29,521 --> 02:12:31,541
See you next time. Thanks for listening.
1699
02:12:35,920 --> 02:13:03,022
Music.
He has always been THIS Phil. He’s been a “people person” since he learned to talk. Maybe even before then.
I am so happy my boy is happy!
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